PICKUP Same Day/Scheduled DeliveryReviews of pickupnow.com

First of all I did not want to give them even one star but I had to to get to write a review! Do not use this service! I bought an expensive king size headboard and frame at my local At Home store last week. The young girl at the register told me I had to arrange delivery myself using this company. She was later corrected by the manager but my overall experience was horrible from this delivery company. I spoke to a woman named Denise on the phone who had an attitude and when she repeated my address she had put a further distance zip code. When she corrected it she said the price was still the same which was way higher than what the store told me it would be. Then she claimed I needed to call my bank because the zip code doesn’t match the debit card and even after I explained it’s the same zip code to my bank for 16 yrs and I use it all the time she got angry and tried to talk down to me. I asked for a supervisor. She left me on hold for at least 15 min. I called back and she answered again. Told her I was still waiting for supervisor. Put me on hold again another 10. I hung up and spoke to store manager. She arranged delivery. Special instructions to deliver Monday. Sunday I am out of town I get text they picked up my items to deliver today. I call, no one answers. I leave mssg don’t deliver I’m out of town supposed to deliver tomorrow. No one calls me back. I receive another text they arrived at my house. Luckily my son was home but I wanted to be home to make sure it was the right pieces. I call my son he says they left the big boxes on front porch and left! No one rang doorbell! No one left a note! No one asked to sign anything! No one tried to call me back! Just left on porch in plain view! Thank God my son hadn’t left for work yet and was able to drag them into house! I’m disgusted at this whole experience and I want you to know I’m sharing it with my very large follower numbers on Facebook, Twitter and anyone else that ever mentions it to me again. Do yourself a favor and rent a $20 Uhaul and do it yourself cuz these people suck!

Delivery never arrived. Was promised scheduled delivery on 3 successive days during specific time periods, and delivery never came. I had to call each day for status updates, but NO ONE CALLLED ME with an update, ever!!! I finally cancelled, and moved the items myself.

Chris was awesome ! Kept us informed and delivered right on time .

Horrible experience!!! Delivery was extremely delayed !! I had to call the store numerous times! At one point they said they were coming on a Friday and then they never showed up.!!! They didn’t even call me to explain what had happened!! ! When they did show up, they brought a table I didn’t order.! I don’t want to deal with This company ever again!!!!

I selected this service based on the recommendation of the Marshall's/Homegoods store. I scheduled and paid online. I was offered several 3 hour windows for delivery time. No one ever showed up or called. I called the company and was told there was no one to perform the service. So--I waited at home for the service and was only notified because I called. WILL NOT TRY THIS AGAIN.

This delivery has been rescheduled numerous times in the last two days. I’ve used this service on two other occasions and never had this problem. I’m not certain that I would pay any amount of money to this organization in the future. Buyer beware in the St. Louis market.

They don’t keep their promises and they don’t give you any updates! Been waiting on the delivery location that is an empty house and I can’t stay for long. My pickup and delivery window is Fromm 11am and 2pm, kept calling 4 times after 2pm no body gave me an ETA and no body called me to let me know that they have difficulty in timing. Lastly at 6pm I called again and they want to reschedule for tomorrow. This is ridiculous! Don’t west your time with them! Update: 6/19/2020 The company admitted their mistake, took care of the delivery in perfect way, they were professional and on time, happy with the service so far!

Super fast and very great service provided, thank you They got to Lowe’s to pick up my dishwasher and the purchase order wasn’t even ready , they were very patient and polite, great service, will use them again for sure