PICKUP Same Day/Scheduled DeliveryReviews of pickupnow.com

Worst customer service I have EVER dealt with. Do not use this company!!!!!!!!!!!!!!!! Furniture showed up broken and they made us take it anyways. They said they’d get us a replacement for both damaged items... but that was 10 days ago! We haven’t heard anything from them. Beyond disappointed by the outrageously terrible service.

Their customer service is probably the worst I've ever dealt with. If the company you are buying furniture from uses PICKUP I advise you to run. The PICKUP now delivery drivers damaged our furniture(and even admitted to it), but still said they had to put the damaged furniture in our apartment since they are just a 3rd party company. We have now had a broken couch and dinged up coffee table sitting in our apartment for a week now and customer service provides no communication! Stay away.

I scheduled delivery from 11a-1p since World Market doesnt open until 11a. Gary, delivery driver called at 9:18am wanting to do an earlier delivery and I informed him World Market would not open until 11a and he advised he probably would not be the one to deliver my item. Yet he had already changed my delivery time to his preferred time of 9a-10a and didn't change it back to 11a-1p when he was not able to do delivery. As a result no one showed for delivery at 11a-1p and no one called to let me know anything. I contacted the office and was on hold before reaching live person who was rude and was speaking out of turn before she had the facts. She indicated my delivery would be at the end of the day and gave no times. When I informed her of the facts, she indicated she was going to put me on hold to see what she could do and left me on hold and never came back - this is totally rude and disrespectful - this company does not deserve any business- look elsewhere Response: You haven't reached out to me

If I could give it 0, negative infinity stars I would! Surprised that this company is even in business! Bought furniture at At Home and the store informed me that PICKUP NOW is a third party company on their behalf for delivery. Was on hold for 45 minutes to an hour multiple times, then the phone would hang up, hold message said to go on the website, went on website to type in information, website could not generate a reservation and instructed to call the number, the number said go on the website, arghhhhhhh!!!!! Could not get anyone to respond to messages on thier chat/emails. Doesn't allow you to speak to a live person unless you are modifying your reservation. The store told me I had 3 days to pick up my furniture. Had to make other arrangements and make the drive to pick it up myself. I still haven't received a response to my inquiry. I finally called the number and got a live person with the modify reservation option and told the person I have been trying to make a reservation but no response. You know what she told me, (lolololololol, not really funny, but I can laugh now) she told me that she does not handle reservations and that I would have to go online and make a reservation. I repeated and told her that the system is not allowing me to make a reservation and no one has responded to me in the chat or email. No solution was provided. What a crap company!!!!!!!!!! And to add insult, this company has the AUDACITY to charge you money to move your furniture! Instead of two movers you can choose an option to assist 1 mover, and you have to be able to lift 100lbs. TF!!!!!!! I love my decor store but they need to drop this company because it is giving them a bad name. NO CUSTOMER SERVICE, NO SERVICE.

I ordered Christmas ornaments from At Home in Norcross Georgia. I received a text message from PICKUP that the delivery was on the way, Sunday at 9:30 AM EST. I have yet to receive my order and I have no idea what is going on. I have tried contacting At Home and PICKUP and no one is getting back to me. After reading reviews, I see that this is a company wide issue? Where are these packages going if they are not being delivered? How is this company holding its employees responsible? Who is going to contact me to let me know where my order is and how I get refunded. This is so unprofessional.

I have had them reschedule my delivery 3 times and I only knew each time because I had called them. They did not reach out to me at any point. I bought a $700 couch from Big Lots and spent $100 for same day delivery and I have not received either service. If it isn’t here tomorrow I’m going to request a refund and go get the couch myself. If you want it at a certain time or expect them to stick to the schedule/service you pay for the I suggest you don’t waste your time.

My only option is one star, and I wouldn’t even give that. I placed an order which held a fee of $95 for delivery. It was to be delivered on 11/29. Someone from The Pick Up team called me to confirm my delivery was on schedule to come that very day. Around 3:30, another person called me, apologizing for the fact that they were unable to get the delivery completed that day. I get it, things happen. They gave me a new delivery date of today. 11/29 between 11-3pm. Again, I took time to stay at home waiting for the delivery. Come 4:30, no delivery and no phone call from anyone stating there was a delay. Finally I called the customer service number, waited on hold for 30 minutes, only to be hung up on as soon as I was connected with a representative. I called back, was finally connected, and was ASSURED my delivery would be completed today. It is now almost 7pm, and just received an email thanking me for my new delivery date and time of 12/1 between 11-3pm. The service is awful, with no follow through on commitments. Waste of money, and a completely incompetent company. Update: Sydney, the rep, was as helpful as she could be. Tried to connect me with her supervisor, Steven. Steven was “unavailable” to speak with me, but was able to communicate to her how he would like the matter to be handled, conveniently, stating that the delivery was unavailable today leaving the soonest date to be 12/1. Sydney stated to me, that Steven would be calling me back, at my request, to discuss the issue as I now will have to take a 3rd day off from work to attempt to complete this delivery.

I wish I could give this service 0 stars. I’ve never received such poor, unprofessional, and disrespectful service!!! I ordered a Christmas tree to be delivered to me from Big Lots here in Louisville. The delivery guy called me, yelling and irate, upset that he had the wrong address. My address was on the order, and a rep even reached out to confirm it the day prior. Yet he was sent to a nearby store. He proceeded to tell me that he was on a scooter and his turn signal went out, so I needed to come get the package. Ummmm? NO. He kept referring to me as “bruh” and got upset when I told him I wasn’t his “bruh”. He yelled and told me to cancel the order and hung up on me. He returned my package to the store, and I had to jump through hoops just to pick it up, obviously defeating the purpose of trying to stay home due to COVID. I reached out to the company, and obviously no one returned my calls. I will neeeever order from Big Lots again or use this awful service, and I will certainly discourage others to as well.