PICKUP Same Day/Scheduled DeliveryPICKUP is a same day and scheduled delivery service of big & heavy items for national and area businesses. Our PICKUP Good Guys are trusted, fully-vetted delivery pros that provide exceptional customer experiences from register to room with a tech-enabled solution. Our best-in-class delivery network is in more than 75 markets across the U.S.
PICKUP Same Day/Scheduled Delivery (pickupnow.com) has 465 customer reviews on Five Star Index, with an average rating of 2.2 out of 5.
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Brooke E. M.
Josh A and Andy V were on time, professional and respectful in wearing masks. They delivered our mattress carefully and made sure they didn’t scuff walls. Highly recommend!
Response from PICKUP Same Day/Scheduled DeliveryJun 28, 2021
Hi Brooke, We really appreciate you taking the time to leave us this generous review. Our team of PICKUP Good Guys are here for your next Delivery experience!
John
Nice guys - were fast and professional
Response from PICKUP Same Day/Scheduled DeliveryJun 26, 2021
Hi John , We thank you kindly for the generous 5 star review and are thrilled to see you satisfied with your PICKUP experience. You know who to call for your next big and heavy delivery need. PICKUP Customer Experience Team
Jaila C.
Ordered through Big Lots again, 2 twin mattresses this time. And just to my surprise, it was Josh! Just like last time, very polite and pleasant to be around. Not to mention, he’s VERY quick, but careful. See you soon Josh!! ***this delivery was for same day! I placed the order at 9am, Josh called me at 12pm
Response from PICKUP Same Day/Scheduled DeliveryJun 25, 2021
Hi Jaila, We are so happy to see you enjoyed your PICKUP delivery experience, and will pass this feedback along to Josh for recognition. Thank you! PICKUP customer experience team.
Craig A K.
Great job. Very careful bring mattress and springs in
Response from PICKUP Same Day/Scheduled DeliveryJun 25, 2021
Hi Craig, Thank you for the great review of your PICKUP experience! We're committed to delivering exceptional customer experiences. Our team of PICKUP Good Guys are here for you the next time you need us. Thank you! PICKUP Customer Experience Team
Liz F.
Our experience with PICKUP exceeded our expectations. Scheduling was quick and easy and we appreciated the text communication sharing when the items were picked up at the store and headed our way. Josh A. & Andy V. were absolutely amazing with our delivery and assembly. It truly was white glove service! They were extremely professional and efficient, while also so personable and friendly.
Response from PICKUP Same Day/Scheduled DeliveryJun 25, 2021
Hi Liz, It is great to see this wonderful review, and we greatly appreciate the positive feedback. Our PICKUP Good Guys are here the next time you need a delivery.
Nicole K.
I wish I could leave 0 stars! I paid $1389 for a sectional with a SAME DAY DELIVERY FEE of $95 for PICKUPNOW to deliver at 7pm (the next day from 8am-8pm) and checked the status throughout the day and noticed it said they were still looking for someone to deliver my order. At 4pm, I was concerned and reached out to PICKUPNOW on their online chat. I was told they GAURENTEED my delivery for before 8pm, today. At 530pm, I got a call from the delivery company to say that they would need to reschedule my delivery. DO NOT USE PICKUPNOW FOR SAME DAY DELIVERY! Not only would they not honor what is advertised on their FB, website, and Big Lots website, and what they said on the online chat, but their management told me that it's based on availability, even though they don't say that online. Big Lots doesn't refund you and PICKUPNOW doesn't get paid from Big Lots until its delivered, so they give you the run around on refunding you. Save yourself the agony (in my case) of not being able to get your $1400 patio furniture for the time that you paid to have it delivered. Big Lots needs to find someone else who cares about their customers the way Big Lots does! PICKUPNOW kept me on the phone pretending to help until it was too late for me to be able to pick up my order. And then the manager hung up on me when I asked for legal info. And now no one will chat with me online or answer my calls. SCAM SCAM SCAM
Response from PICKUP Same Day/Scheduled DeliveryJun 24, 2021
Hi Nicole, We truly apologize for your recent PICKUP experience. We're working hard to continuously improve and will be sure pass along your feedback to the team. We will directly connect you with a Customer Experience Manager. Thank you, PICKUP Customer Experience Team UPDATED - Thank you for taking the time to speak with us. We thank you for your feedback and we will use it to ensure we are continuously working toward delivering great experiences. PICKUP Customer Experience Team.
Taylor B.
The guys were wonderful. Josh gave me a call to give me a time frame for my delivery, and they were right on time. They were very polite and helpful. I couldn't have asked for a better experience.
Response from PICKUP Same Day/Scheduled DeliveryJun 24, 2021
Hi Taylor, We really appreciate you taking the time to leave us this generous review. Our team of PICKUP Good Guys are here for your next Delivery experience!
Heather
Delivery was on time and professional. The driver called or text me every step of the way so I knew when they would arrive.
Response from PICKUP Same Day/Scheduled DeliveryJun 24, 2021
Hi Heather, We are thrilled that your PICKUP experience was a great one. Thanks for sharing this wonderful feedback with us, PICKUP customer experience team.
