PICKUP Same Day/Scheduled DeliveryReviews of pickupnow.com

Worst company in the entire world, DO NOT USE. It’s like Uber drivers for deliveries only there’s no drivers and the call center people are clueless. I waited around for 5 hours the first day my crib was scheduled to be delivered just to be told they needed to reschedule. Second day, I called in the morning to make sure they were coming that day and they said yes (scheduled for 10-2). I got a call around noon saying the driver was headed to the store. 3 hours later and I still had not received the crib or any communication from them. After calling and asking to talk to whoever was in charge, I was told the crib is still at the store and it may be delivered by 8 pm that night. It’s like they have no way of actually contacting the delivery drivers that are “assigned” to the order. I am so sick of this company! $200 for delivery and assembly, hell nah!

If I could give 0 stars I would. Ordered a couch Tuesday and chose to have it delivered today. They gave one window-an email said 9-9 and their text said 8-8. Got up at 7:30 and was contacted around 5 that the delivery would have to be rescheduled after getting the run around all day. You can't call only chat. Called another company and they are delivering tomorrow for $40 cheaper. And in response to their comment below, there has been NO contact. Don't trust this company. Hire someone local.

We experienced some issues with this company to begin with but Austin provided excellent customer service and made things right for our second delivery.

They were very kind and knowledgeable about the item they were delivering and very Informative. They were very gentle and respectful while bringing in the boxes and careful with our house and decor. Thank you Josh A. & Andy V. for delivering to us!

I purchased a console table from Home Goods last Saturday, and was scheduled to have it delivered Tuesday morning. Due to your company falling behind schedule, we had to reschedule, which should have been for Wednesday, the next day, as that would make sense. But we were pushed back to Friday morning. I had to call them a million times to get them to come out today. They finally showed up at 430pm (had plans that I had to cancel). They were literally in our home for less than a minute, didn’t speak to us, or ask where the item would going, just plopped the item wherever and left. So my husband whose 75 and handicapped and I, being 72, had to try and move this extremely heavy console table where we wanted it. They also placed it on some of our cables, and didn’t give me the chance to move them prior to placement. I understand they are a separate company outsourced by Home Goods, but to pay over $100 for them to deliver in a little over a mile, is insane! I will never order anything from Home Goods again!

This was a great service. I appreciated how much Josh communicated with me, and delivered the box spring in perfect shape!

What a day. I will never use PickNow as a delivery service. They are so unreliable. 1st. We had scheduled a delivery from Home Goods for Tuesday for 6-10pm. Tuesday arrived and they canceled it and then asked us to reschedule. So we did for Thursday 2-6 pm. This time I called them at 11am to make sure we were good because we had to rearrange our work schedule to accommodate their availability. They assured me that everything was on schedule to be delivered. 6 pm arrived and we received a text not a phone call but text stating that they need to reschedule again. Hell no. No way no how. Not falling for that again. If you know anyone that is shopping at any of their affiliated stores. I would say find someone else. Don’t use them because you may get that text saying sorry for the inconvenience but we need to reschedule. I gave them one star because I couldn’t give zero stars

Devon and Catherine were great! They let me know when they were on there way and arrived on time. They brought the furniture in the house carefully, placed it where I asked, and removed the packaging. They were also super friendly!