Phone2Reviews of phone2.io

I had their service for almost 5 months, I was promise new feature would be available soon, so I paid in full for a life time subsctiption is full and and allow the porting of my google voice number to them. Im not getting and phone calls on that number now. I reported the problem and it wasn't resolved after months of requesting help. I decided to move my number to another provider and the company will not provide me the PIN code to allow the number to be ported. They will not respond to my emails or answer me on chat. I've been blocked on the their facebook page. I've now file a compliant with FCC.

Phone2 has been useful for managing calls at my floral shop. My delivery team can see all incoming calls in real-time, which helps with coordination, with little error. I also added a second line for my back office in the same app, which was a nice surprise since I didn’t expect the option for multiple numbers. Recently, I ported in a third number, and while it did take four days, it arrived without any issues. Another standout feature is the ability to text and make calls directly from a web browser. This is something you don’t typically see in apps offering second or small business phone numbers—it feels more like an enterprise-level feature. Overall, Phone2 is a practical and cost-effective solution. The app gets updated frequently, and they’ve promised business-hours-based call forwarding soon, so we’ll see how that works out.

Initially had some issue with the set up but customer support was able to help me fix my issue and resolve. 5 stars for customer support team!

Phone2 I don't know what else to do to get a response from your company: I requested a refund within the specified days that you required. I continued requesting the refund since August and I have received none. It's been 3 months. Not an email acknowledging my inquiry. No phone call, no text message. No communication at all. I requested a port to a specific number and it was done to another number that threw me into a whole lot of confusion. And that's why I just decided to stop the process and request a refund. I have sent several emails to your staff and have received no response and no refund. Please search for my account under this email (azultranslation at gmail.com) and send me my refund and an email so that I know that everything is concluded please!!

I've been using Phone2 for the past 3 months, and it’s been an interesting but largely positive experience. We finally made the switch to an all-cloud phone platform, ditching our old desk phones entirely. The web app was the key to this—it's straightforward, clean, and made inviting my team a breeze. Just a few clicks, and everyone was set up. Now, let’s talk about porting. My first port took a pretty slow 3 weeks, which was not ideal. But my second port on October 15th was done in 2 days, so credit where it’s due—they’ve improved. Support mentioned they’ve switched to a new porting provider, and I appreciated the heads-up. I'll port my other 6 numbers over from RingCentral. What stands out about Phone2 is that it’s trying to do something different in a sector that hasn’t changed much in a while. Regular updates in the background (yeah, I notice) show they’re actively developing the platform, and it’s clear they’re not just resting on their VC-backed laurels. Overall, it does the job I need it to do, and that’s why it gets 5 stars. It’s not perfect, but it’s solid, and if you’re looking for a cloud-based phone solution, it’s worth considering.

I wish I can give NEGATIVE STARS. It has been 3 months that I signed up and have no service. I ported a business number that I use everyday and now I can't use it. I have been messaging them and they have ignored me. I have been patient but now they are costing me money because people can not call me for my business. They just give excuses. I just want my number back and a refund. I have called their number. No answer. I have emailed. No answer. I have messaged them. No answer. BEWARE!!!! NOT WORTH IT.

Phone2 has been incredibly useful for compartmentalization. I can now share my new work number through Phone2 while keeping my personal number private. Pros: Phone2 offers the flexibility of either using a number for “junk mail” or as a private number. It also provides convenient access to messaging and voice calling features through both its web and mobile apps, making it ideal for work or personal use. Additionally, Phone2 offers competitive pricing, and I’m currently able to add a new phone number for $5 per month (although I’m not sure if this is available to everyone). Cons: Group SMS messaging doesn’t function properly. When I receive a group text, the message comes through as a .txt file rather than a standard text bubble. Additionally, Phone2 does not support composing group texts. Support is also rather slow, but I understand the team is small; however, with the inquiries I’ve had, support has been able to help with no problems! A few minor interface improvements, particularly on the iOS app, would be welcome (as is the case with any app). It seems that Phone2 is relatively new to the digital market and overall it’s an AMAZING product.

I signed up in July 2024 and since then have used my new number on various occasions. I did not have any issues registering my new number or the sign-up process. I reached out to support on two occasions and received a reply promptly. I am very happy with their service and the unbelievably good deal they offered.