Phone2Reviews of phone2.io

These guys seem to be in their early days of launching their service. That said, they provide a really differentiated service at an excellent price. I had a few glitches getting it set up right, but they helped me sort them out and it seems to be pretty reliable.

I initially signed up for Phone2 as my business phone solution, but my experience started with a few hiccups that led me to request a refund. The hiccup was that I could not find the app in the App Store. Despite the rough start, I was impressed by their responsive customer service, which answered all my questions within 24 hours, a reasonable timeframe given my needs. I don't require phone support, so the email support works well for me. When Phone2 released their new web version, I decided to give them another shot, and it’s been a solid and reliable solution so far. The web version is easy to navigate, and it integrates well with my day-to-day operations as a mortgage broker. I ported in one number, which took about 10 days. I’m planning to port in more numbers soon, which shows my confidence in their improved service. Overall, a good business phone solution that fits my needs.

I'd give it 0 stars if it were at all possible.

The service does not work. No SMS are being delivered. When I asked for a refund, they said they cannot find my account! How could it be possible that after giving them the email and transaction id, they cannot find the transaction to refund! They are fraudsters!

The mobile application is terrible and the worst part is that these folks don't seem to understand why. I cannot CONSISTENLY receive calls unless I have the app OPEN and ACTIVE. The only time I can (somewhat) consistently receive calls if I call from a device on the SAME wifi network as the device I am calling. While I am on a call if my phone screen goes to sleep the call is INSTANTLY disconnected. I can receive calls from a variety of VOIP apps including Facebook Messenger, Google Voice, Viber, and WhatsApp. It is not required that the app be open and active to receive calls from people. There are some common permissions that all of these apps have. Google Voice: Call Logs, Camera, Contacts, Microphone, Nearby Devices, Notifications, & Phone Viber: Call Logs, Camera, Contacts, Microphone, Nearby Devices, Notifications, & Phone Facebook Messenger: Camera, Contacts, Microphone, Nearby Devices, Notifications, & Phone WhatsApp: Camera, Contacts, Microphone, Nearby Devices, Notifications, & Phone The Phone2 app seems to lack the right permissions needed for it to REALLY function like any other VOIP app. Their mobile app is a half-baked idea that has not yet grown up. The only way I can use it is if it is OPEN and ACTIVE, and I prevent my phone from going to sleep until I am done using it. In other words their mobile is as useless as t!t$ on a bull. The only way the Phone2 service is of ANY use to my organization is if I have a receptionist logged into the webapp answering calls for us and we make and RETURN all calls using the webapp. The mobile app is FAR from ready for primetime! The sad part is their customer service/support doesn't get WHY their mobile app is useless.

Everything is working just fine! Had to make a phone number change and the Phone2 support reps were able to make this happen. They were prompt to respond and got the number change taken care of quickly. So far so good!

Decided to leave nextiva for phone 2 and so far the onboard was easy as can be and fast. Waiting for my number to port and testing things out. I'm thrilled with the price and the ease of use and the fast customer service response to my questions. Excited for the Zapier integration. Go phone2!!!

They currently offer a lifetime deal with a 30-day money-back guarantee. However, please note that sent SMS messages are not delivered. Additionally, once purchased, they do not honor the money-back guarantee. The founders have been saying for the last 20 days that they have refunded the transaction, but the refund never appeared in the bank and now they have stopped replying to emails. Already wrote dozens of emails to hello@phone2 and to the founders' emails, still no refund, no reply.