Susan P.
Enforced Pro account with no warning
I had no problem using the printer to print basic images for several weeks. Now after a few months of not needing it, I came back to use it today and it will not do anything without paying for an expensive subscription. There is nothing to say this is going to happen. It should be clear in the sales information that the printer relies on a subscription after an undisclosed length of trial. I understand having a voluntary pro account if people want to use their designs but to enforce it when you don't want any of their designs has turned the printer into landfill.
Response from PhomemoJul 24, 2026
Dear Customer, We sincerely regret the negative experience and misunderstanding. To continue offering higher quality and more varied templates, and to protect the creative rights of our design team, we have added the Exquisite Membership feature. Membership features are identified by a diamond or crown in the upper left or right corner of the font or icon. Each app has its own unique identifier. You can choose free fonts or icons without this identifier. Our app offers many free features. You likely used a paid feature, which is why you were prompted for a subscription before printing. The free trial you mentioned allows you to experience the membership features. If you do not wish to subscribe, please cancel your subscription within 48 hours of clicking on the 3-day free trial to avoid charges. The benefits of your 3-day free trial will not be affected by the cancellation of your subscription. If you still have questions about how to use the free features, please contact us and let us know your printer model so we can provide you with detailed, step-by-step instructions on how to use our app free of charge. Thank you for your patience and understanding. Sincerely, Phomemo Customer Support Team