PhomemoReviews of phomemo.com

Response from PhomemoAug 19, 2026

Dear Customer, We sincerely apologize for the inconvenient setup experience. What is the printer model are you using? What device do you connect the printer to? Phone? Mac computer? Windows computer? Could you please share which parts are not the easiest for you? We would like to learn more details so we can offer targeted assistance. Looking forward to your reply. Best regards, Phomemo Support Team

Response from PhomemoAug 12, 2026

Dear Customer, Thank you so much for sharing your genuine thoughts on our product. We are glad you like the product itself, and we sincerely apologize for the inconveniences brought by insufficient English‑language guidance. We will fully take on your suggestions, including setting templates for 8.5"×11" margin‑free layout with minimum 35pt font size. We also note your pain points regarding paper roll replacement, identifying compatible label rolls, as well as the expectation for better demonstration videos from content creators. We will forward all these valuable suggestions to our product and marketing teams for reference in future improvements. Subscription offers more benefits and functions , like an AI generator and fonts to use to create your labels. If you want to continue printing without a subscription, you just need to avoid using PRO tools (AI assistance, paid fonts, etc.). If, when you click to print, the app continues asking for a subscription, it means you're using some PRO tool. Please double-check it. (The most common issue is using a pro font , they are the ones with a crown on top.) We also respect your decision regarding the app paid service. Should you have any questions about printer operation or label compatibility, please feel free to contact our support team anytime. Best regards, Phomemo Customer Service Team

Response from PhomemoAug 12, 2026

Dear Customer, Thank you for taking the time to share your honest feedback. We appreciate that you like the concept of our printer, and we sincerely apologize for the frustrations caused by the app. We fully understand your thoughts. Your viewpoint is very valuable to us, and we will pass this feedback to our product team to improve the app interface and make free‑and‑paid content more distinguishable for users. 1. If you are prompted to pay/subscribe to print, please click "Return edit" to return to the editing interface. 2. Then please click the "x" to close your template. 3. Next, please create a new text box, click on the text box, and select a template without diamonds in the "font shape" option. Then you can print for free. 4. If you want to add an icon or border, please select icons and borders without diamonds, as shown in the image below. Icons and borders with diamonds will prompt you to subscribe before printing. If you are unsure how to proceed, please click the link below to watch the video: https://docs.google.com/videos/d/1RQk5v49GQwxCSf3cnNuPCwDGqnyJTR-HK2-iCrnhrnk/edit?usp=sharing If you encounter any difficulties operating the printer or app in future use, please do not hesitate to contact our support team. Best regards, Phomemo Customer Service Team Thank you for your kind feedback. We are glad the instructions have helped improve your user experience. Should you encounter any further issues while using our product, please feel free to reach out to us anytime.

Response from PhomemoAug 11, 2026

Dear customer, Thanks sincerely for sharing your two years of usage experience and genuine opinions about purchasing channels, label consumables and the practical mobile APP functions. We fully understand your dissatisfaction with the design flaw that the first label gets wasted automatically after loading a new type of label paper. Could you please tell us your specific printer model? Once we confirm the model, we will provide targeted operation steps to help you resolve this paper-wasting issue. Feel free to reach out anytime if you have more questions. Best regards Phomemo Customer Service Team

Response from PhomemoAug 11, 2026

Dear customer, Thank you for your fond feedback on the M110 printer and recognition of its practical convenience. We fully understand your feeling that the additional paid features inside the app are priced higher than expected. It is nice to know the basic printing functions fully satisfy your daily needs. We will forward your pricing feedback for premium features to the product team for follow-up optimization. You can still print without a subscription as long as your design only uses free tools. If the app asks you to subscribe when you try to print, it means there is at least one PRO tool included in your design. The most common reason is a PRO font. To proceed without subscribing, please review your design and replace any PRO elements with free ones. PRO tools are marked with an icon depending on the app: In the Print Master app, they appear with a diamond icon 💎 Once all PRO tools are removed, you will be able to print normally without any subscription prompt. Please feel free to contact us anytime if you encounter other usage issues. Best regards Phomemo Customer Service Team

Response from PhomemoAug 11, 2026

Dear customer, Thank you very much for your positive recognition of our printer's stable performance. Different printers are designed for distinct paper types, which may lead to differences in paper flatness experience. Could you please tell us your specific printer model? We will recommend suitable flat paper options for you accordingly. Best regards Phomemo Customer Service Team

Response from PhomemoMay 18, 2024

Thank you very much for your review. We will do better with your support~ Please continue to support Phomemo~