PhomemoReviews of phomemo.com

Response from PhomemoAug 11, 2026

Dear customer, Thank you for your overall positive evaluation of our product. We regret that you encountered printing troubles during use. Please share your specific printing problems and printer model with us, and we will offer targeted troubleshooting guidance promptly. If you need upgrade-related suggestions, we are also glad to provide professional recommendations for you. Best regards Phomemo Customer Service Team

Response from PhomemoJul 27, 2026

Dear customer, Thank you so much for your objective and constructive feedback. We fully understand that you and most long-term users prefer the original version. In order to continue to provide higher quality and more diverse templates and protect the creative rights of the design team, we have added exquisite paid templates. The choice between paid and free features depends entirely on the user's individual needs. Our paid features are all new additions, not previous free features. As our email tells you, you can still print without a subscription as long as your design only uses free tools. If the app asks you to subscribe when you try to print, it means there is at least one PRO tool included in your design. The most common reason is a PRO font. To proceed without subscribing, please review your design and replace any PRO elements with free ones. PRO tools are marked with an icon depending on the app: In the Print Master app, they appear with a diamond icon 💎 Once all PRO tools are removed, you will be able to print normally without any subscription prompt. We are glad you still recognize the excellent performance of our hardware equipment, and we will strive to deliver a better user experience going forward. Best regards Phomemo Customer Service Team

Response from PhomemoJul 24, 2026

Dear customer, We are truly terribly sorry for dispatching incorrect label rolls to you twice in a row, which has prevented you from using your new printer normally and made you lose confidence in our brand. This repeated mistake is entirely our fault. Please provide your order number, we will immediately arrange the correct consumables to be resent to you free of charge and properly compensate you for the inconvenience caused. We will also strengthen our warehouse picking and checking process strictly to avoid repeated wrong shipments in the future. We sincerely hope to have the opportunity to regain your trust. Best regards Phomemo Customer Service Team

Response from PhomemoJul 24, 2026

Chère cliente, cher client, Nous vous présentons nos sincères excuses pour tous les désagréments rencontrés avec votre imprimante M382 après six mois d’utilisation. Nous comprenons parfaitement votre colère et votre déception, d’autant plus que le produit est toujours sous garantie. Si vous n’avez pas encore renvoyé l’appareil, veuillez nous transmettre votre numéro de commande. Nous interviendrons immédiatement pour traiter votre demande de garantie et vous proposer une solution adaptée (échange ou remboursement). Nous prenons très au sérieux votre retour sur la qualité du produit et les limites du SAV afin d’améliorer nos processus à l’avenir. Cordialement Phomemo Nous vous remercions chaleureusement pour votre retour positif. Nous sommes soulagés que l’imprimante de remplacement fonctionne parfaitement pour vous. Nous regrettons vivement le temps précieux que vous avez perdu à cause du dysfonctionnement du premier appareil et des multiples échanges de dépannage. Votre satisfaction nous tient à cœur, n’hésitez pas à nous contacter à nouveau si vous rencontrez le moindre problème à l’avenir. Nous améliorons constamment nos produits afin de vous offrir une meilleure expérience.

Response from PhomemoJan 14, 2025

あなたがご意見をシェアしてくれたことに感謝いたします。これによって生じたいかなる不満に対しても、心からお詫び申し上げます。信頼性の高いプリンターがどれほど重要か、私たちはよく理解しており、最善の解決策を模索することに専念しています。 消耗品のロールの使いやすさについてのあなたの問題を完全に理解しており、大変申し訳ありません。あなたのご意見は私たちにとって非常に価値があり、重要な改善プロジェクトに組み込まれました。研究開発チームは消耗品の効率を最適化するために全力を尽くしています。将来的には、より耐久性が高く、コスト効果の高い消耗品製品を発売し、あなたにより良く、より長持ちする印刷体験をもたらしたいと考えています。 消耗品の最適化の最新情報をあなたに早くお知らせするために、あなたのメールアドレスやその他の連絡先情報を共有していただけるかどうか、教えていただけませんか？ まだ問題がある場合や、その他の質問がある場合は、サポートチームまで [email protected] までご連絡ください。 再び、あなたの忍耐と協力に感謝いたします。

Response from PhomemoJul 22, 2020

Dear Mr/Mrs. Marjolein Thanks for your comment, it is our duty and honor to help you. Sorry for the mistake and thanks for your affirmation of our services :) Glad to hear that you are happy with the printer. Please enjoy it~ Best regards Cola 丨Phomemo