PhomemoReviews of phomemo.com

Response from PhomemoJul 23, 2026

Dear customer, We sincerely apologize for the defective product you received right out of the box, which has brought you a very unpleasant experience. We fully respect your objective impression of China and thank you for your honest feedback on product quality issues. Please kindly provide your order number and relevant photos/videos of the faulty item, and we will immediately arrange a refund, replacement or other proper solution for you at the earliest time. We will also feed this quality problem back to the production side for strict rectification to avoid similar incidents happening again. Best regards Phomemo Customer Service Team

Response from PhomemoJul 23, 2026

Dear customer, We are truly sorry we failed to resolve your subscription problem previously and caused you extra trouble. Could you please provide your subscription order number, subscription screenshot, and a short video recording of the problem? We will attach high priority to manually checking and fixing your account subscription binding problem thoroughly this time to ensure it works normally. Thank you for your patience and understanding. Best regards Phomemo Team

Response from PhomemoJul 23, 2026

Dear customer, We are extremely sorry to hear that the product caused you such a frustrating experience when printing eBay shipping labels. We fully understand your negative feelings brought by its poor performance. Could you please tell us the specific problems you encountered when using it for eBay label printing? What printer model are you using? Are you printing via your computer or your phone? We will take your feedback seriously and provide corresponding solutions for you right away. Thank you for your patience and understanding. Best regards Phomemo Customer Service Team

Response from PhomemoJul 23, 2026

Sehr geehrter Kunde, Es tut uns sehr leid, von Ihren Erfahrungen zu hören, und wir entschuldigen uns aufrichtig für die Sorgen und Unannehmlichkeiten, die dieser Vorfall verursacht hat. Aktuell sieht es so aus, als ob die unscharfen Ausdrucke auf einen niedrigen Akkustand des Druckers oder eine zu niedrige Dichteeinstellung zurückzuführen sein könnten. Bitte teilen Sie mir das genaue Modell Ihres Druckers mit und senden Sie mir Fotos von den unleserlichen Ausdrucken zu. Dann prüfen wir die Ursache und finden gemeinsam eine Lösung für Sie. Vielen Dank für Ihre Geduld und Ihr Verständnis. Mit freundlichen Grüßen Kundenservice

Response from PhomemoJul 23, 2026

Dear valued customer, Thank you very much for your detailed feedback on our two Phomemo label printers. We are glad to know you are satisfied with our larger model and its supporting APP. We sincerely apologize for the annoying flashing advertisement pop-ups on the newly purchased T02 mini printer APP, which greatly affected your normal label printing experience. You can manually turn off the in-app advertisements in the APP settings. Meanwhile, we have fully recorded your valuable suggestion about the disruptive flashing ads, and our technical team will keep optimizing the APP interface and user experience in subsequent updates to avoid such disturbing designs. If you need more guidance, please feel free to let us know. Best regards Phomemo Customer Service Team

Response from PhomemoJul 24, 2026

Dear Customer, We sincerely regret the negative experience and misunderstanding. To continue offering higher quality and more varied templates, and to protect the creative rights of our design team, we have added the Exquisite Membership feature. Membership features are identified by a crown in the upper left corner of the font or icon. You can choose free fonts or icons without this identifier. Our app offers many free features. Subscription offers more benefits and functions , like an AI generator and fonts to use to create your labels. If you want to continue printing without a subscription, you just need to avoid using PRO tools (AI assistance, paid fonts, etc.). If, when you click to print, the app continues asking for a subscription, it means you're using some PRO tool. Please double-check it. (The most common issue is using a pro font , they are the ones with a pink crown on top.) Thank you for your patience and understanding. Best regards, Phomemo Customer Service Team

Response from PhomemoAug 11, 2026

Nous vous remercions chaleureusement pour votre appréciation de notre produit. N'hésitez pas à nous contacter pour toute question lors de son utilisation.

Response from PhomemoJul 24, 2026

Dear Customer, We sincerely regret the negative experience and misunderstanding. To continue offering higher quality and more varied templates, and to protect the creative rights of our design team, we have added the Exquisite Membership feature. Membership features are identified by a diamond or crown in the upper left or right corner of the font or icon. Each app has its own unique identifier. You can choose free fonts or icons without this identifier. Our app offers many free features. You likely used a paid feature, which is why you were prompted for a subscription before printing. If you still have questions about how to use the free features, please contact us and let us know your printer model so we can provide you with detailed, step-by-step instructions on how to use our app free of charge. Thank you for your patience and understanding. Sincerely, Phomemo Customer Support Team Thank you very much for your valuable feedback and for taking the time to explain your concerns in detail. Our templates are both free and paid.The paid templates are all new and definitely not the free templates you could have used before. I think there must be a problem somewhere. To help us check and resolve this accurately, could you please contact us and provide a screenshot of specific templates you mentioned? We will verify the issue with our technical team immediately.