PhomemoReviews of phomemo.com

2.2174 reviews
Print & Graphic Design
100 N HOWARD ST STE R,SPOKANE, SPOKANE, Washington

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Phomemo

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About Phomemo

Phomemo is a global printing technology brand specializing in portable thermal printers, label makers, shipping label printers, and related printing supplies. Our products are designed to make printing simpler, more convenient, and more accessible for home organization, study, creative projects, small businesses, e-commerce, office work, and travel.We are committed to providing reliable products, intuitive printing experiences, and responsive customer support. Customer feedback is important to us and helps us continuously improve our products and services. Whether you have a question about an order, product setup, printing quality, or after-sales support, the Phomemo team is here to help.

Phomemo (phomemo.com) has 174 customer reviews on Five Star Index, with an average rating of 2.2 out of 5.

Also known as: phomemo.com
Website: phomemo.com
Category: Print & Graphic Design
Location: SPOKANE, Washington
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 79% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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About Phomemo

Phomemo (phomemo.com) has 174 customer reviews on Five Star Index, with an average rating of 2.2 out of 5.

Also known as: phomemo.com
Website: phomemo.com
Category: Print & Graphic Design
Location: SPOKANE, Washington
Listed on Five Star Index: 2026

Mr William H S.

Jul 31, 2026

I was really looking forward to getting…

I was really looking forward to getting the 832D thermal printer and had high hopes for it. Sadly I had to return it after contacting the helpline. I ordered another teenage printer that appeared to be a different brand, however today it arrived and when I scanned the QR code it was taking me to the Phomemo app again form what appeared to be a different brand of printer. Again when I saw this I just thought the banshee of the Phomemo app has returned to haunt me so again it all went back in the box and will be returned tomorrow 31 July 2026. In reading the reply from Phomemo all I can say is that is exactly the information I needed from the helpline at the time and who knows maybe I would have taken a different path with the printer in the first instance, that is what I was trying to do before the online handler started talking about me having issues with my iphone or ipad and that I needed to contact the provider. Your helpline did not serve your company or your products and I needed this printer for a foreign business trip. I have now bought a HP 250 mobile printer that can scan, print in black and white and colour with no app nonsense that suits children in play-school who need a page to colour in…! Where was the help Phomemo for business people who need it. What is the point of a helpline that only offers that you need to contact your phone provider…..!!

Response from PhomemoJul 31, 2026

Dear customer, We sincerely apologize for the bad experience you had before. We fully understand your disappointment. Our customer service staff misunderstood your problem. We incorrectly assumed the document upload failure was due to insufficient storage space on your iPad, but we only realized it was actually a problem with the operation steps now that we saw your comment here. We regret that we only discovered this issue now because you didn't reply to our emails. We will strengthen our ability to accurately identify customer problems in future service and avoid such misjudgments again. If you need our assistance later, please feel free to contact us and describe the problem in detail. It would be even more helpful if you could attach relevant screenshots or short videos, as written descriptions may lead to different understandings among different people. We sincerely apologize again for any inconvenience caused and hope to have the opportunity to serve you again in the future. Best regards Phomemo Customer Service Team

Phomemo reviews

174 approved reviews, newest moderated first

marie C.
Aug 10, 2026
I can always count on this printer…
I can always count on this printer working, unlike my HP printer 🤣 Just wish the paper could be straight
Response from PhomemoAug 11, 2026
Dear customer, Thank you very much for your positive recognition of our printer's stable performance. Different printers are designed for distinct paper types, which may lead to differences in paper flatness experience. Could you please tell us your specific printer model? We will recommend suitable flat paper options for you accordingly. Best regards Phomemo Customer Service Team
Silke
Aug 10, 2026
Frechheit - Fall für die Tonne
Mieses Druckbild, und nun wurde die App zum Drucken kostenpflichtig. Dies wurde hier schon mehrfach bemängelt, die Antwort von Phomemo, sie müssten die Urheberrechte ihrer Creator schützen, ist schlichtweg Blödsinn. Schriften ohne Stern (kostenfrei) sind nicht zu finden. Das Teil ist ein Fall für die Tonne!
Response from PhomemoAug 11, 2026
Sehr geehrter Kunde, wir bedauern die negative Erfahrung und das Missverständnis sehr. Mitgliedschaftsfunktionen sind durch eine Raute oder Krone in der oberen linken oder rechten Ecke der Schriftart oder des Symbols gekennzeichnet. Jede App hat eine eigene eindeutige Kennung. Sie können kostenlose Schriftarten oder Symbole ohne diese Kennung auswählen. Unsere App bietet viele kostenlose Funktionen. Sie haben wahrscheinlich eine kostenpflichtige Schriftart verwendet. Daher wurden Sie vor dem Drucken zum Abschluss eines Abonnements aufgefordert. Mehrere Schlüsselfaktoren beeinflussen Ihre Druckqualität: die Wahl des Verbrauchspapiers, die Einstellung der Druckdichte, die Qualität Ihrer Originaldateien, der Druckkopf und der Akku des Druckers. Bitte prüfen Sie zunächst, ob Sie die passenden Original-Verbrauchsmaterialien verwenden, passen Sie die Druckdichte in den App-Einstellungen an, optimieren Sie die Klarheit Ihrer Quelldokumente, reinigen Sie den Druckkopf regelmäßig und stellen Sie sicher, dass der Drucker über ausreichend Strom für ein besseres Druckergebnis verfügt. Wenn Sie noch Fragen zur Nutzung der kostenlosen Funktionen und zur Verbesserung der Druckqualität haben, kontaktieren Sie uns bitte und teilen Sie uns Ihr Druckermodell mit. Wir senden Ihnen dann eine detaillierte Schritt-für-Schritt-Anleitung zur Verwendung unserer App und Ihres Druckers. Vielen Dank für Ihre Geduld und Ihr Verständnis. Mit freundlichen Grüßen, Ihr Phomemo-Kundendienstteam
M R.
Aug 6, 2026
Phomemo customer service was superve
Phomemo customer service was superve. They are very supporting. When i buy a printer in higher than market price they have even agreed to give me the price difference back. Also they are always been responsive. The label printer quality is very good and the price is lot cheaper than any other printer from the market. I can recomemnd them to anyone confidently.
Response from PhomemoAug 11, 2026
Thank you very much for your appreciation and recognition of our product. Please feel free to contact us if you have any questions during use.
Tom B.
Aug 5, 2026
Great product just realised i have now…
Great product just realised i have now had for 4 years and its still going strong comes in handy for alot of jobs I keep finding more uses for it. Awesome maxhine
Response from PhomemoAug 11, 2026
Thank you very much for your appreciation and recognition of our product. Please feel free to contact us if you have any questions during use.
Sa
Aug 4, 2026
Good printers
Good printers, good price. No problems yet :)
Response from PhomemoAug 11, 2026
Thank you very much for your appreciation and recognition of our product. Please feel free to contact us if you have any questions during use.
Denise Mijatovic F.
Aug 4, 2026
I have four phomemo printers
I have four phomemo printers. Some bought via Amazon some direct from phomemo and I’ve always had great, the best, customer service. Really good printers. Quick delivery. Never had any issues whatsoever and would always use them.
Response from PhomemoAug 11, 2026
Thank you very much for your appreciation and recognition of our product. Please feel free to contact us if you have any questions during use.
Krushil
Aug 3, 2026
One of the best printers I have ever…
One of the best printers I have ever seen with technology. Pricing is very affordable and best technical support available for this product. No regrets after buying from Phomemo!!
Response from PhomemoAug 11, 2026
Thank you very much for your appreciation and recognition of our product. Please feel free to contact us if you have any questions during use.
Mr William H S.
Jul 31, 2026
I was really looking forward to getting…
I was really looking forward to getting the 832D thermal printer and had high hopes for it. Sadly I had to return it after contacting the helpline. I ordered another teenage printer that appeared to be a different brand, however today it arrived and when I scanned the QR code it was taking me to the Phomemo app again form what appeared to be a different brand of printer. Again when I saw this I just thought the banshee of the Phomemo app has returned to haunt me so again it all went back in the box and will be returned tomorrow 31 July 2026. In reading the reply from Phomemo all I can say is that is exactly the information I needed from the helpline at the time and who knows maybe I would have taken a different path with the printer in the first instance, that is what I was trying to do before the online handler started talking about me having issues with my iphone or ipad and that I needed to contact the provider. Your helpline did not serve your company or your products and I needed this printer for a foreign business trip. I have now bought a HP 250 mobile printer that can scan, print in black and white and colour with no app nonsense that suits children in play-school who need a page to colour in…! Where was the help Phomemo for business people who need it. What is the point of a helpline that only offers that you need to contact your phone provider…..!!
Response from PhomemoJul 31, 2026
Dear customer, We sincerely apologize for the bad experience you had before. We fully understand your disappointment. Our customer service staff misunderstood your problem. We incorrectly assumed the document upload failure was due to insufficient storage space on your iPad, but we only realized it was actually a problem with the operation steps now that we saw your comment here. We regret that we only discovered this issue now because you didn't reply to our emails. We will strengthen our ability to accurately identify customer problems in future service and avoid such misjudgments again. If you need our assistance later, please feel free to contact us and describe the problem in detail. It would be even more helpful if you could attach relevant screenshots or short videos, as written descriptions may lead to different understandings among different people. We sincerely apologize again for any inconvenience caused and hope to have the opportunity to serve you again in the future. Best regards Phomemo Customer Service Team

PhomemoReviews of phomemo.com

About Phomemo

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About Phomemo

About these reviews

More in Print & Graphic Design, Washington

American Image

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I can always count on this printer…

Frechheit - Fall für die Tonne

Phomemo customer service was superve

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Good printers

I have four phomemo printers

One of the best printers I have ever…

I was really looking forward to getting…