PhoenixautomotiveincReviews of phoenixautomotiveinc.com

Ordered a screen and it will not hold the date or time. We have been working with tech support for over two months without a resolution. They told me I can pay a 25% restocking fee and and the difference in cost to upgrade to the newest unit because they don't make mine anymore and I have only had it since the end of December. I have also tried to file an insurance claim through Clyde who I purchased the extended warranty through and they won't touch it because it is still under the one year factory warranty.

I did not purchase a unit nordDo I own one. I tried to call in and ask about a used unit that I found locally that has a decent price (I see why now after seeing so many bad reviews) to see if it would work for my application. I was gonna ask if I could pay for a firmware update or some kind of remote assistance to help make it work. The girl had a very heavy accent that answered the phone and was getting unpleasant with me because I couldn't understand her. She ultimately told me they couldn't help me with my questions without a order number. I asked how do I find it or would a serial number work....she said the order number is emailed to the original purchaser, no other way to get it, and no.... a serial number wont do crap. These people can go pound mud!

Took them a month after complaining that I wanted a refund, they sent it to me anyways. I bought a return that was marked off a couple hundred dollars. Shouldn't have because after hours of hooking it up twice, there was no audio. SO they resold a faulty unit without testing it. I purchased cool looking firmware for extra $100 that it didn't have. Then they had the gaul to ask me to rate it. Took another week to refund my money after they received it. Customer service service was mostly non responsive and or automated. 3 months of irritation.

Buyers be aware. I Prepaid and purchased a unit over 15 months ago. A wrong unit was sent after a year and after working weeks with their technical support with Emails, pictures and video calls I was told that I need another unit. I requested an immediate shipment on the new unit and they wanted me to pay for another unit until they receive the incorrect unit. I shipped back the incorrect unit and they received it three weeks ago and still can't get an answer on when a replacement unit will be shipped, getting the run around. Still waiting for the correct unit and I will report back when and if I receive it. My vehicle has been taken apart without radio and other controls for over 15 months. Note the unit sent was never installed because it would not power up and had the wrong connections to operate the heating and cooling. I just can't believe the amount of time I have wasted with this company and their product, believe me it is not worth it. Watch for my next report on whether the replacement unit works.

Very great help through the whole process. Communicated through text/phone and was quick with response to fix audio issue!

Horrible horrible company stay far away, bought late last year and now they state that it's only a 120 day warranty, problem defective screen stay away

DO NOT BUY FROM THIS COMPANY. It is run by incompetent individuals who only care about your money. I got my unit a month ago and was not happy with it during the first week. Lots of problems, and I ended up getting a different unit from a different company. Every email I have sent for a refund has been replied with “we did not see an order request” when I sent it three times. They offered to talk to a tech to get it fixed when I told them I want a refund, not a fix on your cheap product. It has been close to a month of trying to reach them to get this refund. Its not like I am trying to refund a $5 product, I spent $600 of my hard earned money for this. Do not buy from this company. Will be taking legal action soon if I do not get a response.

My name is Tim and I been waiting over a year for a radio I paid for in full, but has yet to receive it. I was told to wait almost 10 months and when I check to see if any progress is made. The ticket was closed. Criminal activity is taking place. I will no stop until either I get my radio, refund or justice is made. Money don't grow on trees.