PhoenixautomotiveincReviews of phoenixautomotiveinc.com

Even though it was simple to resolve my issue, Edward maintained professionalism. Thank you Phoenix!!

Up until today my experience has been unbelievably terrible. The technician today was engaged, reliable, polite and knowledgeable. I have faith in him that we will be successful at resolving the issues.

Do not buy from this company. Open purchase it states 2 day shipping. It's been over a week and it has not shipped. I call customer support and all they will tell me is it has shipped. I called USPS and they are still awaiting the item. So they are lying. They have me fill out Google forms for vehicle information twice now. Customer service is almost non-existent. I plan on calling my bank to dispute the charge since they are saying it has already shipped and can't be cancelled once it has shipped. This has got to be a scam.

I ordered on 7/11/2023, completed vehicle information Microsoft form 7/12/2023. On 7/29/2023 after contacting them three times through customer service portal asking where my item is and when it’s shipping I called. I told them after 18 days and they still don’t know when it’s going to ship, and I was buying an open box item. I said forget it just cancel the order. After 18 days I don’t care anymore. I’ll just stick with my stock radio.

Worse experience ever I bought unit for my lexus gs300 and months later I accidentally cracked my screen I contacted Phoenix Automotive for repairs I paid about $250 counting the shipping I received the unit back not properly functioning after attempting to get help upon my calls they obligated me to set appointments even though I made it clear my schedule doesn't allow for that..after countless attempts to get immediate help they said now I'm out of warranty I end up paying about $250 again counting shipping this time I received a unit that won't power on at all I immediately call back when a technician called me back I explained the entire situation he sent me shipping label said they would fix it and I don't have to pay because I literally just got it back. Today I call to check status because it's been weeks and I'm told the screen is broke and I have to pay ...again .I'm over $500 in repairs and radio doesn't work they blocked my phone number THEY have my unit and my money I'm forced to call from text now numbers JUST TO CONTACT THEM to tell you how rude customer service reps are would be a totally separate review today they admit they only have 3 technicians and one of them was taking calls instead of technical work I emailed corporate and no response I've begged them to do right by me and that I didn't want to put bad review well this started in Feb 2022 I think I held back enough and lost more than enough money now I will put reviews anywhere I can also contacted my lawyer I'm sure I'm not the inly one they've done this to I put my experience on their Facebook page and they blocked me deleted my comments...I'll keep you all posted because I plan on getting justice I refuse to be had like this !!!! I'll be 80 years old still fighting this if need be

Ordered a radio on a Sunday, they didn’t respond but with their scripted ; we’ll get back to you etc etc. rude as can be I asked four times for a refund due to shipment delay. Told them I needed radio by Thursday however it never showed up, George was rude and combative, Yoon jiang who responded via my messages in email must have used google translate because everything they told me was a scam . Now I will not receive my radio i orders two weeks ago. I needed it for a road trip which now we have no music and navigation because I don’t have my radio. They refuse to work with their customers, are rude, and seems to be a clear lack of respect for their customer service skills

Tech support was very helpful in helping me troubleshoot an issue during install

They are scammers.... it's been 2 weeks since I ordered. No clue when they will ship.