PhoenixautomotiveincReviews of phoenixautomotiveinc.com

So I'm giving them one star for the one unit that work okay. The reason I say that unit is okay... It works, but can't do a simple mirror function that every other head unit does with no problem. The reason I'm taking away four stars is due to the fact that the service team make you do all the leg work to try to figure out with you what the is. That includes taking out time from your working day or private time to schedule that appointment with them. Then they make you do tasks to try to determine what the issue is. My experience these techs can't figure out basic issues. Then they make us wait even longer by sending out emails to China where they buy those units from. Zero follow up comes from that company. You have to keep scheduling other appointments to follow up on your own. I've gone over it with them more than three times and they haven't fixed it at all. At this point I'm putting in the old components back into my truck so that I can have AC. The customer service team said they'll replace it, except that I have to ship the one that I have back to them,only then they'll send out a new unit which means my truck is basically useless until the unit arrives. So buyers beware! the systems aren't horrible but probably not worth the money we're putting in considering we have to do all the leg work from start to finish. As a business owner myself I would definitely send out another unit so that my clients aren't affected any further. Take a note from Amazon. Once we take it to UPS you send us the money back. It's very simple non-aggressive and reasonable. No reason inconvenience any further. I'm going to take this unit throw it directly into the garbage where it belongs so that it doesn't waste any more of my time or Phoenix automotives time. For the rest of you... Buy at your own risk. Regards Eugene

What a con job these rodents do. I purchased an LCD stareo with 16inch screen for nearly 900 dollars. i had a choice between free shipping or expidited shipping for nearly 50 dollars. i wanted it fast so i paid the expidited rate. I recieved an email stating I would recieve this product on March 21st. With a tracking number for UPS. By March 31st the tracking still showed that UPS hasn't recieved the package. I ctried to cancel on the 24th with paypal and Phoenix, to the respose i got was they couldn't refund my money because they already shipped it. And that the tracking would update later. i said if it does, then fine. however, it never updated, it was lie after lie with these people. It finally updated on april first that is would be delivered that day. Phoenix then went and changed the delivery address without my permmission. I paid for the product and it was my property, they refused to refund my money, then went and changed the delivery address after it was finally supposed to be delivered on April 1st. I am contacting consumer affiars and the SEVC on these crooks. BUYER BEWARE> They claim to be from california, but they are not, they are from China or some other company abroad. they use false advertisement to get you to buy, then ignore all consumer laws. Well they are in for a rude awakening when consumer affairs comes knocking on their door, and the SEC blocks them from doing business in this country after all their lies and taking money from people, then refusing to refund it.

I AM VERY PLEASED WITH THE HELP FROM TECH SUPPORT VERY PATIENT AND FRIENDLY HE WAS ABLE TO FIX THE ISSUE I HAD WITH THE CLIMATE CONTROL

Terrible customer service. Absolutely rude and unhelpful. Do not buy from this company if you want a working head unit.

These horrible people they are liars and they do not honor the radios buyers Beware before you buy any of these radios . They’re money hungry and the technical support is terrible. My experience was nothing but bad with them the radio having problems it’s not worth doing. yes it looks good But it’s going to give you a headache. They don’t want to refund you a they will tell you anything just to get you off the phone. You’re guaranteed to have a problem if you purchase any of these Chinese knock off and radio. Keep the factory or go to a place where you get better guaranteed service. These are trash. Save your money.

Knowledgeable and took his time., appreciate it!

I was starting to have a problem with my stereo not working with my hvac controls. I set up an appointment for tech help. They called when expected and through their trouble shooting I was able to get it resolved. It was a loose connector at the back of the stereo which was 100% my fault.

So i bought a radio from phoenix radio from facebook market and the radio tuned out to be defective so i contacted phoenix automotive about the issue and they didnt want to help me unless i had the costumer info,so i was able to get that info from the original box that the radio came in and i got thru finally. after all the tech support it turned out that the radio is bad so i sent it out to repair and now this fn company is giving me a hard time to get it back so now i'm out 500 bucks. so dont buy from this company, they will fk you out of your money