PhoenixautomotiveincReviews of phoenixautomotiveinc.com

Shereena from Phoenix Automotive was very helpful and patient in getting my issue resolved.

Technical support was flawless again on helping solve a audio problem

The agent was very helpful, solved my issue. He was very respectful and professional.

2019 Tacoma NO CARPLAY but advertised as having carplay. my unit had multiple problems and was professionally installed. My installer had 3 calls with support that required appointments be set. System still was not working. Bluetooth didn't work, usb didn't work. unit would not stay in dash. a/c buttons only worked when they felt like it. 6 days with out my vehicle trying to get the unit working and ultimately had the OEM reinstalled. My cost for labor was $530 and to ship the unit back was another $120 because Phoenix wont pay my shipping for return and want the unit back to decide if they will reimburse me once item is received. ARE YOU KIDDING ME?!!! I will update again when I get my refund. Cheap product. Terrible service. 6/14/25 update Unit was returned to Phoenix and they received on 6/3/25. I finally received a refund after 10 days. They did not refund my return shipping and charged me a $25 restock fee. Total ripoff.

I tried to buy a unit from this company and I get endless emails asking me to submit information about my vehicle, I've given them my VIN a picture of my dash, all of the information they have asked for several times. I paid more money for expedited shipping and it's been several days and they still haven't shipped yet I just want my money back at this point.

Fast and uncomplicated help to resolve my issue with the Android headunit.

Awful Customer Service and sells nonfunctioning products !!! I was sold a faulty radio , paid to get installed, paid to get it uninstalled and reached out to return the unit and get a money back . To date I have recieved nothing but a run around no refund !!! I WILL NEVER EVER RECCOMEND SOMEONE BUY A PRODUCT FROM THIS COMPANY !!!!

Mark was a great help. They were able to help with my issue with the radio.