PhoenixautomotiveincReviews of phoenixautomotiveinc.com

I Like the product but it seem you have to have an engineering degree to get all the kinks worked out. Bought this unit for my 2011 Grand Cherokee, installation is not for beginners. After some banging my head against the steering wheel trying to figure out why there was no sound coming from the unit, I resolved that only to continue with the next issue. Some of the vehicle settings not working. I tolerated that for about 8 months and decided to play my hand with the horrible condescending customer service. They approved a return and they proceeded to tell me i had to program another vehicle type in the unit for the vehicle setting to work...., they were supposed to send my unit back to me instead i got a completely different unit will an all new set of problems. Filling out the return form right now. It should be more plug and play and not so complicated.

"Full refund" is a lie. I purchased a touchscreen for my 2013 Explorer. The unit arrived in pristine condition, yet the left audio channel was blown out. It took over a month for it to arrive since it was shipped from China. It was explained by customer service that shipping would only take 2 weeks door to door so that was another lie. The reasoning was due to programming and configuration by the factory. However when the unit arrived it contained a CAN BUS decoder board for a Mustang although Phoenix claimed it was the right board for my Explorer. They ended up sending the correct CAN BUS board and only then did the unit power up. The car was unable to communicate with the screen because the software was not set correctly to work with my car. I thought it was programmed and configured by factory? More problems as well after tech support got it working. As mentioned in the beginning, the left channel of the unit was blown out. Android auto also didn't work correctly. It glitched constantly and made it impossible to use. The built in GPS never worked correctly which tech support blamed on my "poor antenna location" which was literally front center of the dash, can't get much better than that. When it came time to return the unit, Phoenix initially denied the return stating I didn't try hard enough to work with tech support although I spend upwards of 6 hours with them over 3 weeks to solve all these problems. After I pressed the issue, they finally allowed the return and paid for the return label. I sent the unit back, but they wouldn't refund the "Shipping Protection by Route" which was compulsory during the checkout process. They have since removed that from their checkout. Additionally, no where in their terms and conditions does it state that shipping protection is non refundable. When I originally consulted with Phoenix about the unit, customer service provided a checkout link for me to use so that I got the proper unit for my vehicle. This is why the shipping protection was added. I requested them to refund the protection but they argued saying "this is a 3rd party protection and we already sent them the money"... I'm sorry guys, but if the terms and conditions doesn't explain what is or is not refunded, everything gets refunded. It is not my problem that you already spent the money. One could easily argue that they setup a "3rd party company" which is their own just to collect on these type of shipping protection scams. Customer service was not helpful, tech support was very helpful when you could get them on the phone. Overall, my experience was terrible and I can only hope that they improve, but given the other post's around the internet, that won't happen and this review will get swept under the rug by them just like all the others.

Waited for extended period to be delivered, when it arrived it was broken. Sent it back and no refund

Jin called and helped me resolve every issue I had in a very short period of time. Very professional, knowledgeable and cuts right to the issue.

Anne the technician isolated my problem and walked me Through the steps for repair. All over the web also.

Shereena, (tech support) was absolutely incredible with her support for the 2012 Ford F150 infotainment system upgrade. She was patient and knowledgeable. (I'm a pain in the a** to deal with at times with audio gear) She took the time over 2 different appointments to help answer the install issues I had and stereo set up. She alone made the experience worth the headaches I had.

The customer service and support was very good. I am enjoying the 13.6 unit and the technical support is excellent. Anne was especially helpful!

Orderd a week ago, getting always the same mails, no respons... nothing... Even worldline has blocken my Mastercard since I did the purchase of 700$, money is gone... no Mastercard anymore... Stay away from this company!!!! Pure scam and fraud