mike H.
Just a SCAM
Nothing but problems! Wrong instructions provided and I sent dozens of emails over a couple months time, never getting my questions answered, just ambiguous replies. Finally had to get a pro involved and he had to make a mini usb cable to get the screen to turn on. I see all these pics online of this unit with all different colorful images on the screen, mine was absolute basic with no ability to change layout. The screen is too dark to see in daylight and backup camera is useless, cannot brighten screen beyond 83%. Then we found it is android 9, an operating system that was introduced in 2018 and security updates ceased in 2021. While steering wheel controls worked the music, the info display no longer worked. No access to critical vehicle info like oil life, tire pressure, milage or trip. No vehicle settings availabl, cannot change key fob parameter, lights, horn, interior delay, all was lost. Wired carplay cables do nothing, carplay would only work through bluetooth which disconnected the hotspot and left the unit without internet connection. Does a full 2-3 minute boot up, fast boot only works 2-3 times then a full boot happens. Several times the screen turned on in the middle of the night on its own, many times music is playing but the screen is black and only volume works, no other buttons have an affect. Unit constantly tried to connect to my phone when truck was off, had to forget device every time and then pair again. Now its out of their 120 day warranty and they will not refund although its been their fault it took so long with every email I sent taking a week or longer to reply to and then not answering the question. I paid $600 for this junk and a friend bought one from Amazon for $180, it took 15 minutes to install and it has worked flawlessly for 6 months now. Shop around and avoid Phoenix Auto at all cost, such a bad product and customer service is just terrible.