Amazon.comReviews of pharmacy.amazon.com

The first time I ordered was great. The prescription was delivered to my door The following month I placed my order in the exact same manner and it never arrived. Tracking showed it had been returned by the post office since they used a physical address and not a PO Box. I couldn't make the customer service rep understand the issue so I asked for a manager. He refused to apologize or even acknowledge the issue, even after I said I wouldn't be able to use Amazon Pharmacy if they couldn't verify the shipping method. It's your medicine, don't risk it.

Absolutely AWFUL experience! There is always some fiasco with my insurance, several delays, and customer support is so unhelpful it's crazy. Worked well the first time and it just goes further down hill every time.

I was super excited when Amazon started the Pharmacy. I looked up every medication I’m on and compared it to Walgreens and I thought it would be quite a savings for the year You can’t save money on medication you don’t receive. I’m no longer excited. Now I’m just frustrated. I received a script seven days ago. I called 24 hours later to ask why I couldn’t get it yet. Pharmacist told me it could be under review for three days. A total of seven days after I receive the script it says no longer available. I got into a chat to find out what was going on. I was told it was not available I asked, is it not available anywhere or just Amazon? And they said they reached out to my doctors office to clarify dosage and never heard back. I asked why they never contacted me to let me know there was a problem? I’m just sitting over here waiting for a medication. The chat ended and they never responded again thanks for nothing customer service. I called my doctors office. They said they had not received any calls or faxes from that pharmacy. And we figured out a plan moving forward without Amazon. At this point, I would suggest you not bother Amazon does not have it together enough to handle Pharmacy . And it’s too important to not have it together. This is medication we’re talking about people we cannot just be sitting over here for days and days and days waiting and then you just write us off and never even tell us there’s an issue. That’s extremely harmful, and not at all helpful and very frustrating I would proceed a cautioned if you do decide to go with Amazon Pharmacy I really hope they get their stuff together because I think it could work in the future if they can make it work.

I have tried to use their service twice , but this time setting up the account was a pain in the neck because the prescription was for my mom . I spent one hour on the phone with an employee , then her supervisor just to be able to add my mom to my amazon account . After everything is set up , I tried to transfer her prescription by having her doctor send the order , after several days, nothing . I tried again by transferring the prescription from Walgreens to Amazon and after waiting a few days, nada . A lot of time wasted and my mom just have two pills left . Very disappointed

They are helpless

Train wreck with little to no human interaction allowed. Ordered my monthly scripts to save $$. 5 delays so far. Always allow them 2-5 weeks to fill prescriptions. And if one is delayed, the hold all of your prescriptions. Not worth it.

Amazon pharmacy can not do anything that is not easy or inexpensive. I had a medication that required a simple call to my insurance to override a quantity and the "billing department" who are the only folks that can do insurance and can not be contacted internally or externally by phone did nothing for four business days and never called as asked by customer service and the pharmacist. If you have a life dependent medication do not use amazon they are fast with the small easy stuff, but horrible with anything important or expensive.

I thought I changed my pharmacy to Amazon to see if there was any advantage over my normal 30 supply of Lyrca but hit a hard place. My Scrip was sent in on the 3rd and was sent an email stating I would receive it on the 5th but than I was sent another email stating it would arrive until the 9th. Who can wait for a delay in a 30 supply. Never again. Keep your prescriptions to your local pharmacy.