Amazon.comReviews of pharmacy.amazon.com

Really customer service - long delays and no information given. Can't find out what is going on, Attempts to reach a live person took 40 mins, with no option of call back. Agents were not well informed and did not make any significant effort to resolve the issue. Asked to be transferred to a pharmacist and was cut off twice. The pharmacist who I eventually chatted with couldn't find out why my order has been delayed and promised to email me back. That never happened.

WTF Amazon - You are acting like a company that does not have one of the largest fleet of delivery vehicles in the history of the world. I have given you to opportunities to impress me with you ability to deliver perscriptions on time with value to take my business away from my local suppliers. Twice you have promised a delivery date and twice you have not delivered. What is happening...

I have had this prescription for years. Never had a problem. Amazon somehow always says insurance won't cover it. Went back to old pharmacy. No insurance problems. Amazon pharmacy is a joke.

I decided to try Amazon‘s pharmacy for the first time I had a generic prescription transferred from my old pharmacy to Amazon pharmacy they took it upon themselves to change this generic prescription into a brand prescription. That is totally illegal number one. I chatted with a so-called pharmacy technician who told me the reason they did that is because they do not carry the generic version that was completely wrong and false, and I showed this bird brain The generic product that they do absolutely yes carry she still him and hard that I don’t know if that’s the exact product. The flavour may be a problem and again I showed this bird brain again who supposedly supposed to be a pharmacy technician I showed her. I said both of them say mild bit. I said I don’t know what you’re talking about Let me send this to a pharmacist and see what they say. Of course of course it came back as yes, Amazon made the error and of course they changed it to the generic that I asked her. When are you going to apologize to me and she never did number one you guys made the error Amazon and they never apologize. What’s wrong with you? You make an error and you’re afraid to apologize anytime I make a mistake. I apologize for the error and for wasting all my time. Also, if you’re a pharmacy technician, you should absolutely know that the brand of the generic products are the same once I show them to you if you can’t if you can’t tell me that they’re the same then you should not be late. You should not be labelled as a pharmacy technician a 15-year-old child can tell me that these products are the same And absolutely disgraceful situation.

User UNFRIENDLY. This SITE is terrible. It gives users hope that they'll get the best price for fast meds delivered. Nope. I have bronchitis. The site said most inhalers are "$5 with insurance". I told my Doc to send in the script. It gets filled and it's $41. But my local CVS will do it for $17 so now I need to jump thru hoops to get my script moved back again. WHAT A TOTAL PAIN. Maybe just lower the cost because amazon pharmacy gives me bad vibes of greed and not caring about me. SAVE YOURSELF SOME TIME - GO TO CVS AND CHECK GOOD Rx. Also - Amazon pharmacy does not want your feedback. There's only "customer service to help you with your needs" WHICH IS NOT FEEDBACK FOR THEIR SITE

I feel like I got scammed! I did a consult for a minor med, 2 shipments were sent, delayed and returned to sender. AP says I used up my refills with the multiple shipments, but I never even got my meds. I paid Amazon Pharmacy to waste my time.

Ridiculous I waited four days for meds. I had bronchitis and didn't want to go out. I'm a prime member, I'm happy with it. So I give this try..... Four days for two medications. Why are they using UPS for their own deliveries? They are a delivery company. Also why did they refuse to give me a refund for 7$ because my meds were late? Literally useless will NEVER use the pharmacy again.

I tried getting a prescription transferred over - one that requires prior auth - and Amazon Pharmacy completely dropped the ball, losing my insurance information, asking me for it 4 separate times. None of the customer service people had any idea what the holdup was. After 2 weeks of trying to get my medicine, I gave up. I'm a physician, and I've never experienced such bad customer service at a pharmacy. Strongly recommend that you find another mail-order pharmacy.