Amazon.comReviews of pharmacy.amazon.com

Amazon pharmacy took over the PillPack service which we have used for many years and it has been a nightmare. So many pills can’t be included in the pack, drugs are charged individually instead of by all in the pack and I was just told that my pill pack coming was canceled because of an issue on their end but they would not make it right. I would have to individually order the medications this time. I have change over to MedBox and my husband will be too.

I was a loyal PillPack user for years and never had a single issue. But since the Amazon Pharmacy takeover, the "service" has been replaced by a rigid, frustrating algorithm. This month was the breaking point. Without any warning, Amazon halted two of my life-sustaining medications mid-fill, claiming they were "discontinued." When I asked for a reason, I was met with a wall of generic, scripted responses listing a dozen things that "could" be the problem. Why wait until the day of the refill to flag this? I’ve had to call 5 times in the last 8 weeks just to get basic answers. Their chat is a "useless loop" of automated deflection. I am no longer a patient to them; I’m just a data point in a system that doesn’t care if I have my meds or not. I’m done playing "Hide and Seek" with my health. I am transferring ALL my prescriptions to AccuPac. If you value transparency, real human stewardship, and actually receiving your medications on time, skip the corporate giants and go where you aren’t just a number.

Amazon pharmacy is not pill pack. They are unable to send prescriptions on time, unable to include generics even as prescribed for proper administration with prescribed medication and they simply can respond to simple request like adjusting delivery to take into account vacations. We look for alternatives. For anybody with serious time sensitive medications GOOD LUCK.

Amazon Pharmacy is the worst!! I've had PillPack for years with no problems or issues. Then Amazon Pharmacy took over my PillPack account. Every month Amazon Pharmacy got my orders wrong with missing/removed medications. They would not give me a valid explanation for why they removed my necessary medications for my Diabetes, parkinsons, heart and more. I canceled my account with them today and have signed up for MedBox. Even my local pharmacist said Amazon Pharmacy is horrible and to stay away from them. Great advice.

Late or missed deliveries. Long customer service wait times.

They don't even deserve this one star. They just drop prescriptions from refill without warning. They randomly remove medications from their corrupted PillPack. They took ALL of my mom's medicine out of PillPack and sent only half of them in bottles. Thanks to them my Mom is now in the hospital.

Was looking around for best price for expensive cream and AP came up as best price. Set up an account and ordered the cream and had the prescription sent to them. I wanted 30 gram tube but they said prescription calls for 60 gram and cannot do it, suggested having doctor send another prescription so did that. Then they send me a message saying they don’t handle this cream and to look elsewhere! They had many chances to tell me we don’t sell this, but made me get 2 prescriptions then tell me! Never deal with them again!

I ordered my prescription and waited for it never came. They told me it’s coming but in reality it was back ordered. Waited 3 weeks for being back at square one. I need my medication. I could have tried other pharmacies if someone would have told me the story.