Pet Zone Tropical FishReviews of petzonesd.com

I ordered 3 of the same fish (kelberi). They sent me 3 fish, but not what I ordered (temensis). I selected the "return" option on the website and commented "Hey you guys sent me the wrong fish, how can we fix this?" My return was rejected within the hour no explanation, apology, solution, not even a comment. I sent them a message and I'm hoping someone reaches out to me soon.

28 days and the order hasn’t been updated/shipped. Communication has been extremely poor and misleading. Edit 6/6/20, have now sent 4 emails and 1 text regarding when I would be getting a refund since 5/23/20 without a response other than the one to this review.

Edit: Their reply says it was prompt. There was nothing prompt about waiting a month for a resolution, sometimes with over a week between replies. They did not resolve the problem completely, just claimed they had. In the end I simply gave up because it was no longer worth the effort and aggravation. Original post: Horrible experience and communication. Will unfortunately have to report as fraud. Ordered fish and waited 2 weeks (expected due to Covid). When they arrived half my livestock was missing and half the shipped livestock was DOA. Fish were in very poor condition despite overnight shipping. It was obvious they weren't well fed or healthy to begin with. Many more died over the next day. It took Petzone weeks to finally contact me to resolve the issue. In the meantime I was repeatedly asked to re-explain the situation with no reaction. They couldn't be bothered to read through a single email or text message. When they finally called me they said they had already refunded the dead and missing livestock despite my request that they ship the rest of my order. I paid good money for shipping only to get 3 out of the 19 fish I ordered. I was informed that they would ship them to me, but I would have to pay for them via PayPal again since they had already been refunded. I did so. Sometime later I received the missing live stock with similar issues. The bigger issue is that their refund never came through, meaning I double paid for the order. They now refuse to respond to or acknowledge my emails, calls, or texts. I have been trying for weeks. They are either incompetent or fraudulent. I'll let the credit card company sort out which it is.

Danios arrived healthy aside from a little bit of stress ich. No biggie there, its clearing up nicely with a bit of treatment. Service was prompt and communication was pretty good. If flip doesn't have something I want I'm totally going to Pet Zone to order fish in the future.

Never shipped my order and they haven't even contacted me.

Although things were stressful for everyone, and still are, you managed to come through with integrity and quality, even under pressure of these trying times when pressure either brakes one, or makes them even stronger and better, Thank you for all the good business & I look for ward to more to come. God bless you and yours.

I placed two orders 17 days ago (on 04-22-2020 and 04-24-2020) and I have not received the items. The status is “waiting shipment” and the last update was 04-26-2020. What is worst my account was billed for the items before shipping. I have not received a response to my email asking are the items in stock. I am still waiting for my orders.

Thank you for reaching out to me and letting me know my order status, and thank you for staying open during this time to help us all enjoy our aquariums at home! I know my order is a bit delayed, but I can't wait for my new fish!