Pet Zone Tropical FishReviews of petzonesd.com

Response from Pet Zone Tropical FishJan 14, 2022

Hi there! We appreciate your review and feedback. If you can get in touch with us via phone or email with your order info, our team is more happy to see what may have went wrong with the order. This business is our livelihood and we would never do anything that would risk our reputation or put other fellow hobbyists at odds with us hobbyists ourselves. Hobbyists for hobbyists, woot woot! We're here to help.

Response from Pet Zone Tropical FishJan 14, 2022

Hi there! We appreciate your review and feedback. If you can get in touch with us via phone or email with your order info, our team is more happy to see what may have went wrong with the order. This business is our livelihood and we would never do anything that would risk our reputation or put other fellow hobbyists at odds with us hobbyists ourselves. Hobbyists for hobbyists, woot woot! We're here to help.

Response from Pet Zone Tropical FishJul 6, 2020

Arthur, thanks for the heads up and sorry to hear about the DOAs. We were unaware of any DOAs until we received this review (usually a point of contact is established prior to any reviews). We are happy to take care of all customers (cutting allows us to weed any scammers/fraud claimers [there's a lot in this aquatics hobby, unfortunately]), simply shoot us an email or text and the team will make sure you're taken care of per our live arrival guarantee policy. Shoot us over your order details either via email or text and our team will happily follow up with you. Thank you, be safe and Happy Fish (Oto Cat) Keeping. =)

Response from Pet Zone Tropical FishJul 6, 2020

Brock, thanks for your order and your feedback! All our fish are always sent out within the same size range listed on each description (measured from far tip of mouth/lip to the farthest end of their tail). If there are any underlying issues, be sure to contact us as point of contact before a review is always the best etiquette for us. =) Thanks, be safe and stay healthy and Happy Fish Keeping, Brock!

Response from Pet Zone Tropical FishJul 6, 2020

Justin, just wanted to reach out and give you a heads up that we issued credit to you per our live arrival guarantee policy (www.petzonesd.com/terms-conditions) the day of your DOA report. You'd need to log into your account via our website here to see it reflected. Hope this clears things up! Thanks, be healthy and please stay safe!

Response from Pet Zone Tropical FishJul 5, 2020

Brenden, thanks for your feedback and kind words! Sorry if you are unable to reach us, have you tried calling or emailing us at the right contact? We can be reached at 858-987-0309 or emailed at [email protected] We get extremely slammed and may not be able to get to phone calls throughout the day but you can try to call again if we don't pick up at the time of your call or you can also text us at our business text line which is 1-866-MY-FISHY. Thanks, Brenden, hope to speak soon. Be safe!