Alex L.
GREAT EXPERIENCE
Ordered my first fish from them & had a great experience. Fish arrived alive and healthy. Definitely recommend this place and I will be ordering more fish in the future
Online Tropical Fish Store & Pet Shop serving the San Diego area. We specialize in Aquascaping, Flowerhorns, Arowana, Cichlids, Rare Plecos, Discus & many other rare & exotic Tropical Fishes from all around the world! We also carry a huge variety of f...
Pet Zone Tropical Fish (petzonesd.com) has 884 customer reviews on Five Star Index, with an average rating of 3.6 out of 5.
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Alex L.
Ordered my first fish from them & had a great experience. Fish arrived alive and healthy. Definitely recommend this place and I will be ordering more fish in the future
JOSE R.
They had nice selection on line put when i ordered. the next day they emailed me couldn't fulfill my order so they refunded my money fast..good communication.nice prices.
erick
after on week my fish are happy and healthy :)
Kali G.
One of the fish I received is covered in ich the rest are fine and thankfully I had ich treatment on hand.
Response from Pet Zone Tropical FishJan 14, 2022
Hi there! We appreciate your review and feedback. If you can get in touch with us via phone or email with your order info, our team is more happy to see what may have went wrong with the order. This business is our livelihood and we would never do anything that would risk our reputation or put other fellow hobbyists at odds with us hobbyists ourselves. Hobbyists for hobbyists, woot woot! We're here to help.
Ralph T.
Shopped with Pet Zone while in SD and now that I’ve moved out of state, I continue to buy. Stock is always healthy and they have uncommon livestock you simply won’t find at other local fish stores. Why did I move out of SD?!?!
Johnny C.
I placed an order on August 30,2019 and as this moment that I write this review I haven’t received the fish nor have I gotten my money back. I wrote a email and a man named Roger Ma responded he told me that someone did an error on the shipping label I told him I understand but to please refund me my money. Still haven’t got my money. I did business with this company before and had no issue but now they have lost a customer.
Response from Pet Zone Tropical FishSep 13, 2019
Johnny, our apologies in the delay. There was an issue with the fish and the team sincerely did try to reach out but could not get a hold of you via phone or email. We went ahead and sent a refund and cancelled the order for now. As our token of appreciation for your continued business and support, we'd like to extend a special and discount for you. Our apologies about the delay. Thanks and appreciate it. - Pet Zone SD Team
Richard L.
Not trustworthy and SO UNEXPERIENCE employees of shipping the wrong fish TWICE. I Will Not recommend such a dishonest business that tried to con me with the wrong fish sent to me Twice. I honestly tried three times by calling them speaking to there manager and the owner giving them the three chances to make things right and they could not. I didnt want nothing more or nothing less of what I paid online.People dont be fooled by orders online from Pet Zone. They is alot of other websites of buying tropical fish that give First Class Service I have boughten from and experienced. Aqua imports- Predatory Fish-Live Aquaria-World Wide Fish/Pets, That I can recommend. This was the first time I used Pet Zone and the last time . Tbe worst servive I have ever had or experienced. I have been in this hobby for 40 years. Next Day 9-13-2019 There response again was a lie to make themselves look professional that there not. No one has contacted me to Make things up. I tell you public watch out for these sharks. I wonder how many more people they took or cheated? Buy from a honest reputable online business instead to avoid getting RIPPED OFF.
Response from Pet Zone Tropical FishSep 13, 2019
Richard, thanks for your feedback, we are sorry for your experience. We would never intentionally send out the wrong fish nor would be committing fraud, this business is our passion and livelihood and we wouldn’t be in this business if it was our business practice to “fool our customers.” Let us reach out to you tomorrow. Do know we are not in this business to do the things you fore-mentioned. The second batch of fish may have gotten mixed up while the team packed the fishes (we send out dozens upon dozens of orders a day; mistakes do happen occasionally and we are sorry for dropping the ball on your order). Again, thanks for your feedback and we appreciate you giving us a fair chance and opportunity to work with you.
aaron H.
Great service, great shipping, great condition and overall highly satisfied!