Pettable was founded by pet lovers - people who know our pets are family and who value the peace of mind of being able to take them anywhere. That’s where Pettable comes in. We believe that staying connected to your pets is key to both their well-being and your own.We connect individuals like you with qualified mental health professionals in their state who are qualified to prescribe ESA Letters.Why Pettable? 1. We guarantee our letters will work for you. We offer a money back guarantee because we believe keeping your pet with you should be stress free. If for some reason your letter does not work (which is extremely rare if you have been approved through Pettable's process) we will refund your money 100%. 2. We're compliant with federal and state laws. At Pettable, we've taken every step to ensure our operations are legally compliant for housing and travel. 3. World Class Mental Health Professionals. We have an incredibly deep network of experienced mental health professionals, which ensures your consultations and letters will work as well as give us the flexibility to meet any timeline. 4. We work in your state We've assembled a network of top mental health specialists who can officially prescribe an ESA Letter where you live. 5. Unparalleled customer support If there are any questions from a landlord or travel organization who may require additional documentation, we have you covered. Our customer service team is available to speak with you 7 days a week 9AM-5PM ET. Call us: 855-920-0323. 6. Best In Class Legal Support Our legal team is on standby to help with any and all challenges that might arise with landlords, airlines, or other accommodation requests. This is an extremely helpful resource in the unlikely event we need to ensure our letters are accepted.
Pettable ESA (pettable.com) has 6,350 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.
Also known as
pettable.com
Website
pettable.com
Category
Mental Health
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 78% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
Kya Miller, LICSW, LCSW was very understanding of my real need for my ESAs. She is also very knowledgeable of the requirements to certify my animals in Montana where I recently relocated. i am grateful for her service and care.
Response from Pettable ESAJul 23, 2025
Hi Guy,
Thank you so much for sharing your experience! We’re so glad to hear that Kya Miller was able to provide the support and understanding you needed during this transition. Her knowledge of Montana’s ESA requirements and her compassionate approach truly reflect the standard of care we strive for at Pettable.
We’re grateful you chose us to assist you with your emotional support animals, and we’re happy to know you felt well taken care of.
Thank you for trusting Pettable with your ESA needs!
AM
Amy
Easy breezy experience
I have used Pettable for 2 years now and I highly recommend this website and Kya Miller, LICSW, LCSW. She is so warm and helpful, and has made this process so easy on me.
Response from Pettable ESAJul 22, 2025
Hi Amy,
Thank you so much for your continued trust in Pettable over the past two years! We’re absolutely glad to hear that your experience has remained “easy breezy,” and that Kya Miller has been such a warm and supportive presence throughout the process.
She’s truly dedicated to making the ESA journey as smooth and stress-free as possible, and it means the world to us that you’ve found comfort and ease working with her.
Your recommendation means a lot, and we're always here to support you whenever you need us, now or in the future. Thank you for trusting Pettable with your ESA needs!
NE
Nate E.
So great
So great. Referred a great therapist to me who contacted me fast. I had a really hard time with my landlord trying to devalue my letter, but my therapist contacted them and made it work. So happy with the entire process. Now have my pup with me.
Response from Pettable ESAJul 22, 2025
Hi Nate,
Thank you so much for sharing your experience with us! We’re truly glad to hear that everything worked out and that you're now able to have your pup with you. It’s unfortunate that you had to face challenges with your landlord, but we're so proud that your therapist stepped in promptly and advocated on your behalf. That’s exactly the kind of support we aim to provide.
We know how important emotional support animals are, especially during difficult times, and we're honored to have been part of making this happen for you.
Thank you for trusting Pettable with your ESA needs!
LS
Leslie S.
My experience with Pettable ~ My doctor really listened and heard me.
My experience with Pettable, especially Dr. Kiyah Smith, has been wonderful. She listened to me and really heard me when I explained how my pups help me have a much more positive and enjoyable life experience. I will definitely return to Pettable.
Response from Pettable ESAJul 22, 2025
Hi Leslie,
Thank you so much for sharing your heartfelt experience with us We're absolutely thrilled to hear that Dr. Smith made such a positive impact on you. Being truly heard and understood is so important especially when it comes to something as meaningful as the support your pups provide in your day-to-day life. Knowing that your interaction with Dr. Smith was both validating and supportive means the world to us.
We're honored that you plan to return to Pettable, and we’ll be here for you anytime you need continued support.
Once again, thank you for trusting Pettable with your ESA needs!
TS
Terelle S.
Easy process
Easy process, quick call from the counselor to find out the results. No complaints from this side.
Response from Pettable ESAJul 22, 2025
Hi Terelle,
Thank you for sharing your experience! We're so glad to hear that the process felt easy and that your call with the counselor was timely and efficient. It’s great to know everything went smoothly and met your expectations as that’s exactly what we aim for.
If you ever need support in the future or have questions, we’re always here to help.
Thank you for choosing Pettable for your ESA needs!
KW
KWilliams
It was simple
It was simple, clear, and quick. Much appreciated
Response from Pettable ESAJul 22, 2025
Hi KWilliams,
Thank you so much for your kind words! We’re happy to hear that you found the process simple, clear, and quick. We work hard to ensure that getting the support you need is as smooth and stress-free as possible.
If you ever need anything else or have questions down the road, don’t hesitate to reach out.
Thank you for trusting Pettable with your ESA needs!
CW
Cody W.
Easy ESA, TERRIBLE customer service
The process I went through for getting the ESA was relatively easy minus one or two small issues. I was connected with a nice therapist who was able to get that done. The REAL problem is with Pettable's customer service and their autobilling charges. I have had to send several emails about being automatically charged 14.99 for an add-on that, while being opt-in during check-out, has no means on their portal to be cancelled. When I emailed their customer service about how I was being charged for something I was not being used, they insisted that because I had opted-in at initial checkout that they were entitled to keep charging me, but they would be able to cancel it if I asked them-- then when I asked them, I received no response and have now been charged, once again, another 14.99. I have submitted another message to their support email but with how the last several exchanges have gone, I doubt it will be resolved to any satisfaction.
Response from Pettable ESAJul 23, 2025
Hi Cody,
Thank you for sharing your feedback, and we truly apologize for the frustration and inconvenience you experienced.
Upon reviewing your account, we can confirm that your subscription has been canceled and a message was sent to you on Sunday regarding this matter. We understand how upsetting unexpected charges can be, especially when it feels like your concerns aren’t being addressed in a timely manner.
To clarify, the $14.99 charge was for an optional add-on selected during checkout, which provides ongoing benefits and support. While it is opt-in, we absolutely recognize that circumstances change, and customers should be able to manage or cancel their subscriptions easily. We're sorry that this process wasn't clearer and that our communication didn’t meet your expectations.
We appreciate you bringing this to our attention, and we're actively reviewing how we can improve the transparency of subscription management on our platform. If you have any further questions or need anything else, please don’t hesitate to reach out. We’re here to help.
AO
Angi O.
They did it for me
They did it for me! Thank you
Response from Pettable ESAJul 22, 2025
Hi Angi,
We’re so glad to hear that everything worked out for you! 🎉
It means a lot to us that we could be part of helping you and your emotional support animal stay together.
If you ever need anything in the future, we’re just a message away.
Thank you for trusting Pettable with your ESA needs!
