Pettable was founded by pet lovers - people who know our pets are family and who value the peace of mind of being able to take them anywhere. That’s where Pettable comes in. We believe that staying connected to your pets is key to both their well-being and your own.We connect individuals like you with qualified mental health professionals in their state who are qualified to prescribe ESA Letters.Why Pettable? 1. We guarantee our letters will work for you. We offer a money back guarantee because we believe keeping your pet with you should be stress free. If for some reason your letter does not work (which is extremely rare if you have been approved through Pettable's process) we will refund your money 100%. 2. We're compliant with federal and state laws. At Pettable, we've taken every step to ensure our operations are legally compliant for housing and travel. 3. World Class Mental Health Professionals. We have an incredibly deep network of experienced mental health professionals, which ensures your consultations and letters will work as well as give us the flexibility to meet any timeline. 4. We work in your state We've assembled a network of top mental health specialists who can officially prescribe an ESA Letter where you live. 5. Unparalleled customer support If there are any questions from a landlord or travel organization who may require additional documentation, we have you covered. Our customer service team is available to speak with you 7 days a week 9AM-5PM ET. Call us: 855-920-0323. 6. Best In Class Legal Support Our legal team is on standby to help with any and all challenges that might arise with landlords, airlines, or other accommodation requests. This is an extremely helpful resource in the unlikely event we need to ensure our letters are accepted.
Pettable ESA (pettable.com) has 6,350 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.
Also known as
pettable.com
Website
pettable.com
Category
Mental Health
Listed on Five Star Index
2026
About these reviews
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The company replied to 78% of reviews.
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Most recent review: October 2026.
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Thanks for that short and sharp review, Charles! Please feel free to send us a message at [email protected] if you have further questions or assistance. We're here to help! :)
JE
Jenifer
My family and I were having issues…
My family and I were having issues finding a rental property because of my dogs. I heard about this program from a friend and figured it was worth a shot. Pettable provided a quick and easy process. I was able to get the ESA letter in a timely manner. My family and I have been able to get into a rental property with no issues.
Response from Pettable ESAJun 11, 2023
Hi Jenifer, Thanks for sharing your experience with Pettable. Please feel free to send us a message at [email protected] if you have further questions or assistance. We're here to help! :)
EL
Elaina
Pretty terrible.
Pretty terrible.
Response from Pettable ESAJun 9, 2023
Hi Elaina, we'd like to understand your review better so we can improve our service for you. Would you mind sending us a message at [email protected] so we can resolve your concerns? We'll be on the lookout for your reply. Thank you.
JE
Jennifer
Horrible useless company
Horrible useless company! Refused to help me because I was out of the country on vacation. Why should that matter when my address lease and home are in San Francisco?! They told me they know I’m in Paris! How and why are they tracking/using that information?!
Response from Pettable ESAJun 9, 2023
Hi Jennifer, we're now looking into this case to understand the situation better. Can you please send us a message at [email protected] so we can assist you with your concern? Thank you.
KR
Kristin
Awesome consideration
Awesome consideration
Response from Pettable ESAJun 11, 2023
Thanks for the 5 stars, Kristin!
DA
Daniel
Straightforward, Private, Reliable
I have been dealing with depression and anxiety for well….years. As a Hispanic male mental health was not something you talked or worried about. Now as an adult I have been unpacking that baggage. I have a therapist and a psychiatrist, been receiving treatment with both for well over a year now and I have been improving, however I did not always want to rely on medication, so I started to look for alternative options.
I first discovered the benefits of pets for people dealing with mental health problems through my therapist who mentioned I should get a little companion. Unfortunately, my health care provider would not write me an ESA letter. So, I began looking around for a way to legally obtain one. I live in an apartment complex with a strict no pet policy. The first time I inquired about what the pet policy with management I was informed the property was “pet free,” to my surprise when I got back home from work, I noticed all units had notices on their doors. When I opened my notice, I realized it was a letter explaining the property’s pet policy. I felt like I had narc everyone who lives there.
I knew that just bringing in a pet would get me in trouble, and with rents as expensive as they are I did not want to jeopardize my living arrangements. Luckly, I found Pettable after scouring reddit forums. I was a bit skeptical at first but did my due diligence and went straight to the Better Business Bureau’s website and read a lot of reviews. I also went on YouTube and watched a couple of people give their reviews of the service and decided to give them a shot.
Making an appointment was straight forward, starting with answering a short assessment. You do have to pay upfront and the $169 was not terrible considering you are seeing an out-of-network therapist. I was promptly given info to book my appointment, it was a Thursday but chose to have it on a Saturday. When I got the name of my provider, I looked them up on the California Department of Consumer Affairs’ website, and sure enough the state recognized their license. This really gave me a piece of mind about the entire process.
On appointment day, I received a phone call on time, my therapist was very professional. I shared my concerns and my current treatment with my psychiatrist. He asked me a series of battery questions, not at all uncommon to me since my psychiatrist does the same every four months. He also explained to me the California law regarding ESA, despite being familiar with it, it was a nice touch particularly helpful for those not aware. He was very attentive and really knew where I was coming from. I received my letter a little over 24hrs and my property owner had no problems with it.
The following Tuesday I adopted a kitten from the local animal shelter. Overall, I would absolutely recommend the service, you use a real provider who will listen and help you.
Response from Pettable ESAJun 11, 2023
Hi Daniel! Thank you for sharing your full experience with pettable. We're glad that you felt comfortable with the process. Please feel free to send us a message at [email protected] if you have further questions or assistance. We're here to help! :)
OC
octavia
Great therapist time and communication.
Great therapist time and communication.
Response from Pettable ESAJun 11, 2023
Thanks for the review, Octavia! Please feel free to send us a message at [email protected] if you have further questions or assistance. We're here to help! :)
TE
Tee
Pettable
I had a very sweet therapist!
Response from Pettable ESAJun 11, 2023
Hi Tee! We're happy to know that you had been able to confide with one of our clinicians! Please feel free to send us a message at [email protected] if you have further questions or assistance. We're here to help! :)