Pettable was founded by pet lovers - people who know our pets are family and who value the peace of mind of being able to take them anywhere. That’s where Pettable comes in. We believe that staying connected to your pets is key to both their well-being and your own.We connect individuals like you with qualified mental health professionals in their state who are qualified to prescribe ESA Letters.Why Pettable? 1. We guarantee our letters will work for you. We offer a money back guarantee because we believe keeping your pet with you should be stress free. If for some reason your letter does not work (which is extremely rare if you have been approved through Pettable's process) we will refund your money 100%. 2. We're compliant with federal and state laws. At Pettable, we've taken every step to ensure our operations are legally compliant for housing and travel. 3. World Class Mental Health Professionals. We have an incredibly deep network of experienced mental health professionals, which ensures your consultations and letters will work as well as give us the flexibility to meet any timeline. 4. We work in your state We've assembled a network of top mental health specialists who can officially prescribe an ESA Letter where you live. 5. Unparalleled customer support If there are any questions from a landlord or travel organization who may require additional documentation, we have you covered. Our customer service team is available to speak with you 7 days a week 9AM-5PM ET. Call us: 855-920-0323. 6. Best In Class Legal Support Our legal team is on standby to help with any and all challenges that might arise with landlords, airlines, or other accommodation requests. This is an extremely helpful resource in the unlikely event we need to ensure our letters are accepted.
Pettable ESA (pettable.com) has 6,350 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.
Also known as
pettable.com
Website
pettable.com
Category
Mental Health
Listed on Five Star Index
2026
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The company replied to 78% of reviews.
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Most recent review: October 2026.
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Hi Angela, thank you for sharing your experience with us. We value how you feel at every step of the process. We appreciate your feedback and we wish you the best of luck!
MA
Mary
my interview Wonderful!!’
I had talked to Ian about my interview. He was great and very understanding.He knows how special our pets are to us all.He was very easy to talk to,which makes you feel at ease and explain my situation. I thank Ian and Pettable for your help and kindness.
Response from Pettable ESAJun 22, 2023
Hi Mary, thank you for sharing your experience with Pettable! We're happy to know that our clinician was able to help you with your needs. And thank you for your kind words. We love hearing that we're good at what we are doing :) Please feel free to reach out at [email protected] if you need anything else. Thank you!
KI
Kiley
Constant Last Minute Changes
The sites were easy to use and straightforward. I made my application and created appointments without trouble, however I had my therapist appointment canceled only 2 hours before due to an event on the therapist's behalf interfering. The next week rolls around for my rescheduled appointment and once again only a few hours before the therapist cancels, and says they aren't capable of handling my request, so I was once again forced to reschedule because the 3 weeks since I established my profile had gone without anyone confirming the real compatibility between the proclaimed "perfectly matched therapist". The new one I was handed to had only 1 day available per week for the next 2 months and all at inconvenient 10-1 times on a Monday, which for any normal 9-5 is very incompatible. Currently waiting on my 3rd scheduled appointment which still isn't for another 2 more weeks. Despite the claims of fast service I've been given little information or comfort that this process is going to pan through and can only worry for my appointment to get canceled the day of once more. On top of my fight to even get into an appointment, I continually receive promotional emails nearly every day of the site begging me to rate them, well here I am, and I doubt they're happy with a report like this.
Response from Pettable ESAJun 22, 2023
Hi Kiley, thank you for sharing your experience with us. We value how you feel at every step of our process, and we apologize if you do not feel satisfied with our care. We're now looking into this case to further investigate and prevent this from happening. Your review helps us a lot to be better. Once again, thank you for trusting Pettable, and we wish you could give us another chance to help out. If you need further assistance, please do not hesitate to reach us at [email protected]. Regards.
IE
Inas E.
Great Customer Service Overall
Great Customer Service Overall - I am pleased with the service I received from the Pettable team. The Social Worker was responsive to my needs and efficient in providing me with the ESA letter, as well as completing the ESA-related information & completing the ESA form required by my condominium management team. In addition to this, the Social Worker graciously accommodated my request asking her to make a much-needed change to Condo ESA form as per my Condo requirements.
That said, one thing I would like to ask of the Pettable team is that, for us clients who are inexperienced with this process, please be patient with us as we ask you to do something for which we are not familiar, as it is never our intention (as clients) to impose upon you or your time. And, with that said, I thank the Pettable team for your kindness, efficiency, and help with this matter of producing an ESA letter for me, and for completing my Condo ESA form, so I may adopt my sweet fur baby ESA cat that will bring me much joy.
With my best regards,
A happy Pettable Client.
Response from Pettable ESAJun 22, 2023
Hi Inas, thank you for sharing your feedback about your experience with Pettable! We are taking note of your points, and rest assured that we're doing our best to make our service better as we progress. Once again, thank you for trusting Pettable with your ESA needs!
AM
Amanda
Amazing Experience
The support I received through my Pettable experience was amazing. My apartment complex needed additional information for my ESA letter, and the healthcare provider I was connected with through Pettable was incredibly prompt to respond and resolved the issue right away. Additionally, my apartment complex had to verify my letter, and the healthcare provider once again was prompt to respond. I highly recommend using Pettable if you are moving and need an ESA letter for your beloved pets.
Response from Pettable ESAJun 22, 2023
Hi Amanda, thank you for sharing your experience with Pettable! We're happy to know that our clinician was able to help you with your needs. Please feel free to reach out at [email protected] if you need anything else. Once again, thank you for choosing Pettable!
KA
Kat
I had a great experience
I had a great experience, the therapist I was paired with was great and helped me get everything done in time since some weirdness happened with my apartment complex. I am so grateful for this service and that now I can have my animals listed as the ESAs they are, I also learned more about ESA letters doing this since my old doctor didn't tell me they expired. I thought the pricing was reasonable and they let me know asap that I needed additional documents, which was good as my apartment complex didn't tell me. Thank you for all you do!
Response from Pettable ESAJun 22, 2023
Hi Kat, thank you very much for sharing your journey towards choosing Pettable as your ESA service. We're glad that we're able to meet your needs accordingly. Please feel free to reach out at [email protected] if you will need further assistance. We're glad to help. Once again, thanks for trusting Pettable with your ESA needs :)
MO
Monae
Pettable made it quick and easy to get…
Pettable made it quick and easy to get my certified ESA letter for houseing very smooth process will recommend to anyone looking for an ESA letter
Response from Pettable ESAJun 22, 2023
We appreciate the recommendation, Monae! More importantly, we're happy to know that you are satisfied with our service. Thank you for trusting Pettable with your ESA needs!
TG
Teresa G.
Because I could not unblock all things…
Because I could not unblock all things and even changed my settings in my phone, I could never connect with the dr. They won’t give out his number so that I can put it in my contacts.
Response from Pettable ESAJun 22, 2023
Hi Teresa, thank you for raising your concern here. Would you mind sending us a message at [email protected] so our team can help you with your issue. They'll be on the lookout for your message. Thank you!