Pettable ESAReviews of pettable.com

Fast, efficient and easy to work with! Pettable was exactly the tool I needed at the right time.

Marie was great and very professional. she made it quick and easy with no hassle!

The process was incredibly easy, helpful, and friendly! The consultation over the phone left me feeling more confident and assured.

I appreciate the fast work of Pettable in getting me my ESA letter. Both the clinician I was assigned and customer service were great, and the whole process was well outlined and completed with minimal effort on my part. Thank you!

To start off this is not a disgruntled review, I have no ill feelings or anger towards Pettable but I would like to provide insight on a very real situation. 

I recently had an experience with Pettable, and while they started off on a positive note, my overall experience was marred by numerous complications and a lack of proper customer service. At first, the service seemed promising, but unfortunately, things quickly took a turn for the worse.

One of the primary issues I encountered was the sudden departure of my assigned provider without any prior notification. It was frustrating to find out that the person I had established a rapport with was no longer with the company. This unexpected change left me feeling confused and unsupported.

To make matters worse, I was reassigned to a new provider who exhibited impatience and rudeness towards me. The lack of professionalism and respect made it difficult for me to address any concerns or issues I had. It seemed as though the new provider had little regard for my needs and was not interested in helping me find a resolution.

Despite my attempts to communicate with the provider and get my issues resolved, they refused any form of communication. This lack of responsiveness made me feel ignored and left me in the dark about the progress of my requests. It became evident that the company had failed to uphold its commitment to customer satisfaction.

What truly disappointed me was the company's decision to completely drop me as a client without providing any reason. While they did issue a refund, it felt like a hasty attempt to rectify the situation rather than genuinely addressing the problems at hand. Being left without warning and unable to have my needs met at the last minute was both frustrating and inconvenient.

Additionally, it is important to note that instead of simply dropping me as a client, Pettable should have made an effort to pair me with another provider who I would have been better matched with. If the company's goal is to connect individuals with real providers who can offer assistance with emotional support animals, they should prioritize avoiding emotional distress for their clients. By addressing the issues and finding a suitable replacement, Pettable could have demonstrated a commitment to their clients' well-being and ensured a more positive experience. Unfortunately, their failure to do so only added to the emotional distress I experienced throughout the process.

Unfortunately I cannot recommend Pettable based on my personal experience, as it failed to meet my expectations in terms of customer service and reliability.

I got my letter quickly, but the therapist was rude and talked to me for less than 3 minutes.

Rhiana Holmes from pettable is an amazing person she resolved my problems in less than 5 minutes! She’s the best! Thanks Rhiana for the great experience!

Great experience! I was able to get an appointment the next day and the woman I spoke with was incredibly kind, understanding, and informative. Would definitely recommend!