timber J.
Don’t schedule a call if you plan to do anything else that day.
I was told I would be receiving a call for my appointment scheduled at 8 AM at 9 AM. I still had received no call or indication that anyone was going to call so I reached out to the customer service team. The customer service team had then gotten ahold of the provider and told me that my call would be rescheduled for 9:30 AM the same day 9:30 came and went with yet again no call and no indication that a call was going to happen again I get ahold of Pettable’s support team and I’m finally scheduled with a different provider to take my call. Thankfully this provider kept to her word and I had a lovely experience which was easy. Overall I had to miss work to adapt to the poor planning of the original provider and the pettable team but was eventually serviced therefore 2 stars.
Response from Pettable ESAAug 3, 2023
Hi Timber, I'm very sorry to hear about your experience with one of our therapists. Rest assured that we are looking into this case to understand the situation better and prevent this from happening. We sincerely apologize for this mishap and thank you for letting our team resolve this conflict. Please feel free to reach out again if you need anything else. Thank you.