Pettable ESAReviews of pettable.com

4.76,350 reviews
Mental Health

Pettable ESA

About Pettable ESA

Pettable was founded by pet lovers - people who know our pets are family and who value the peace of mind of being able to take them anywhere. That’s where Pettable comes in. We believe that staying connected to your pets is key to both their well-being and your own.We connect individuals like you with qualified mental health professionals in their state who are qualified to prescribe ESA Letters.Why Pettable? 1. We guarantee our letters will work for you. We offer a money back guarantee because we believe keeping your pet with you should be stress free. If for some reason your letter does not work (which is extremely rare if you have been approved through Pettable's process) we will refund your money 100%. 2. We're compliant with federal and state laws. At Pettable, we've taken every step to ensure our operations are legally compliant for housing and travel. 3. World Class Mental Health Professionals. We have an incredibly deep network of experienced mental health professionals, which ensures your consultations and letters will work as well as give us the flexibility to meet any timeline. 4. We work in your state We've assembled a network of top mental health specialists who can officially prescribe an ESA Letter where you live. ‍ 5. Unparalleled customer support If there are any questions from a landlord or travel organization who may require additional documentation, we have you covered. Our customer service team is available to speak with you 7 days a week 9AM-5PM ET. Call us: 855-920-0323. ‍ 6. Best In Class Legal Support Our legal team is on standby to help with any and all challenges that might arise with landlords, airlines, or other accommodation requests. This is an extremely helpful resource in the unlikely event we need to ensure our letters are accepted.

Pettable ESA (pettable.com) has 6,350 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.

Also known as: pettable.com
Website: pettable.com
Category: Mental Health
Listed on Five Star Index: 2026

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Replies: The company replied to 78% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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About Pettable ESA

Pettable ESA (pettable.com) has 6,350 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.

Also known as: pettable.com
Website: pettable.com
Category: Mental Health
Listed on Five Star Index: 2026

Kimberly

Aug 22, 2023

Received ESA letter later than what I paid for

The lady that helped me was super nice and friendly and not once made me feel judged, which I wholeheartedly appreciate. However, my phone consultation was scheduled as a 15 min block, she called me 10 min late and our phone call lasted just a little over 3 min, she mentioned that she was away from her computer & lost track of time- I’m not sure how I feel about that. It also took her a week to complete the ESA letter…I paid to have the letter within 2 days. I reached out to her through chat 3 days after our consultation. After not hearing from her, I decided to text her, to which she replied that she was super swamped & backed up and she assured me that she would work on my case next. The next day comes and still no letter. I texted her again but no response. I didn’t receive my letter until 7 days after my consultation. I’d also like to add that during our consultation she mentioned that she didn’t have access to my online file so I had to repeat mine & my dogs basic info, which I didn’t mind doing at all. But when I reached out to her the first time through text, she had me repeat the same info again…she stated that she was having trouble accessing my file again. I’m not sure if this was actually a tech issue that needed to get fixed or she just wasn’t at her computer. Unfortunately, given this experience, I’m not too sure I’ll renew my ESA letter here again.

Response from Pettable ESAAug 25, 2023

Hi Kimberly, I'm very sorry to hear about your experience with one of our therapists. This is not the kind of experience that we wanted you to have. Rest assured that we are looking into this case to understand the situation better. We sincerely apologize for this mishap. Please reach out to [email protected] if you need further assistance and we're here to help. Thank you.