John D.
Sketchy pricing and consultations, but Pettable technially does the job
TL;DR If you have a pre-existing mental disability and just need a therapist to sign a paper, Pettable works and gets everything over with quickly. But, be prepared to pay $50 more than the advertised price, and do not expect a "real" consultation or a respectful therapist. ~~~~~~~~~~~~~~~~~~~~ The ESA letter worked great and allowed me to bring my two support animals into the new state I just moved to! (Granted, I did have a pre-existing mental disability so my review mostly applies if you have a legitimate reason to have an ESA.) I just have a couple of complaints. First, there was an additional $50 invoice charged in order for my therapist to send the paperwork over to my landlord. I was not made aware of this beforehand, and I wish this additional fee would be advertised more clearly before the initial $150 purchase. Regardless, the $200 total I spent to consult with a therapist and get my ESA letter approved was still much more affordable than the ridiculously unaffordable pet fees at my current residence. My other complaint is that my "consultation" didn't feel like a real therapy session. I personally already have ESAs and just needed a therapist licensed in my new home state to approve me, so it's not like I was trying to commit ESA fraud. However, the consultation definitely made me FEEL like I was doing something wrong, as my therapist called me for about 8 minutes total and just asked a series of generic questions that I had already filled out online. The one thing that stuck with me is when she asked how much I had been sleeping and I said "recently, about 9 or 10 hours, since my depression is making it harder to get out of bed". Her response was "Wow, I wish I could sleep that much! Anyway, you're good for an ESA, thanks for calling." I just sort of hung up, baffled by the extreme lack of professionalism when I attempted to share one of my worst MDD symptoms. Pettable advertises using "real therapists", but I would NOT call this "real therapy".
Response from Pettable ESADec 25, 2023
Hi John, I'm sorry to hear about your experience with one of our clinicians. Rest assured that we are taking note of this case to make our service better as we progress. We appreciate your feedback, and please feel free to reach out again if you need help. We're here for you!



