Pettable ESAReviews of pettable.com

Response from Pettable ESAJun 20, 2024

Thank you so much for taking the time to leave a review and for your feedback, Mary. We’re delighted to hear that you found Dr. Marvy easy to talk to and appreciated her polite and non-judgmental approach. It’s wonderful to know that your interactions with our team have been positive overall. We apologize for the inconvenience you experienced regarding the extra animals and the delay in communication. We understand how important timely responses are, and we're glad to hear that our support team was able to quickly resolve the situation by scheduling an express appointment with another doctor at no additional cost to you. Your note about the AM/PM appointment times is very helpful. We'll look into making these designations clearer to prevent any future confusion. We truly value your feedback as it helps us improve our services. We’re looking forward to your next appointment and ensuring that your experience continues to be positive. If there’s anything else we can do to assist you, please don’t hesitate to reach out. Thank you again for your patience and understanding.

Response from Pettable ESAJun 19, 2024

Thank you for your kind review, Kacee! We’re delighted to hear that our team has been accommodating and quick in answering all of your questions. It’s wonderful to know that the simplicity of the process helped ease your anxiety and worries. Your feedback is greatly appreciated! Thank you for choosing Pettable!

Response from Pettable ESAJun 19, 2024

Hi Yuriko, Thank you for sharing your experience with Pettable! We’re thrilled to hear that our service made the process easy for you from start to finish. It’s wonderful to know that Dr. Aubrey was nice, patient, helpful, and informative, making you feel comfortable throughout. We’re glad to hear that your letter was approved quickly and that you had no issues with your complex manager. Your satisfaction and peace of mind mean a lot to us. Once again, thank you for choosing Pettable!

Response from Pettable ESAJun 19, 2024

Thank you for your kind words, Nadya! We’re delighted to hear that you appreciate the support and communication from the Pettable team. It’s wonderful to know that our staff responded quickly and that your letter was prepared within two days. Your feedback is greatly appreciated! Once again, thank you for choosing Pettable!

Response from Pettable ESAJun 19, 2024

Thank you for taking the time to share your experience with us, Drew. We sincerely apologize for the issues you encountered and for any inconvenience this has caused you. Your feedback is invaluable and helps us improve our services. We regret that you found the experience impersonal and that the letter included specific diagnosis details. Our goal is to follow HUD guidelines accurately and respect client privacy. We will review our processes to ensure this does not happen again. Regarding the $50 verification fee, we understand your frustration and acknowledge that this charge should have been clearly communicated upfront. We strive for transparency in our pricing and will work to make sure all potential costs are disclosed prior to payment and booking. We are sorry for the inconvenience this has caused, especially given the urgency of your situation. While we have refunded your money, we would like to offer assistance in any other way possible to help you secure your ESA documentation. Please reach out to our customer support team at [email protected], and we will do our best to expedite a resolution for you. We appreciate your understanding and hope to regain your trust in the future.

Response from Pettable ESAJun 19, 2024

Thank you for your continued trust in Pettable, Samantha! We’re delighted to hear that Aubrey has been helpful, easy to talk to, and kind during both your initial letter and renewal process. It’s great to know that you found the process informative and smooth. We appreciate your recommendation of Aubrey and look forward to continuing to serve you. Once again, thank you for choosing Pettable!

Response from Pettable ESAJun 19, 2024

Hi Denise, Thank you for your positive feedback! We're glad to hear that the process was straightforward and that the doctor listened to your concerns, taking your medical history into account. It's wonderful to know that you felt comfortable and understood. Your satisfaction is very important to us and we're glad we have been of good service. Once again, thank you for choosing Pettable for your ESA needs!

Response from Pettable ESAJun 19, 2024

Thank you for your wonderful feedback! We’re thrilled to hear that your experiences with Pettable for both of your pets have been above your expectations. We appreciate your continued trust in our service. Thank you for choosing Pettable!