Pettable ESAReviews of pettable.com

4.76,350 reviews
Mental Health

Pettable ESA

About Pettable ESA

Pettable was founded by pet lovers - people who know our pets are family and who value the peace of mind of being able to take them anywhere. That’s where Pettable comes in. We believe that staying connected to your pets is key to both their well-being and your own.We connect individuals like you with qualified mental health professionals in their state who are qualified to prescribe ESA Letters.Why Pettable? 1. We guarantee our letters will work for you. We offer a money back guarantee because we believe keeping your pet with you should be stress free. If for some reason your letter does not work (which is extremely rare if you have been approved through Pettable's process) we will refund your money 100%. 2. We're compliant with federal and state laws. At Pettable, we've taken every step to ensure our operations are legally compliant for housing and travel. 3. World Class Mental Health Professionals. We have an incredibly deep network of experienced mental health professionals, which ensures your consultations and letters will work as well as give us the flexibility to meet any timeline. 4. We work in your state We've assembled a network of top mental health specialists who can officially prescribe an ESA Letter where you live. ‍ 5. Unparalleled customer support If there are any questions from a landlord or travel organization who may require additional documentation, we have you covered. Our customer service team is available to speak with you 7 days a week 9AM-5PM ET. Call us: 855-920-0323. ‍ 6. Best In Class Legal Support Our legal team is on standby to help with any and all challenges that might arise with landlords, airlines, or other accommodation requests. This is an extremely helpful resource in the unlikely event we need to ensure our letters are accepted.

Pettable ESA (pettable.com) has 6,350 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.

Also known as: pettable.com
Website: pettable.com
Category: Mental Health
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 78% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Viki T.

Nov 10, 2024

Therapist never called me!

I answered all the questions on the pettable website and it told me I qualify for an ESA letter. Then I got to schedule an appointment with a therapist. This is what showed as a final step. Nothing else is shown as needed. Then my appointment time came and passed. I get a message from the therapist saying forms had to be filled out before the appointment. Isn't this what I did to qualify for the call. Nowhere during the process it told me I need to do that and I am supposed to know this how? So the call was apparently cancelled. Cannot message the therapist, the conversation is automatically archived. And I lost $150. Sounds like a complete scam. If you plan on asking people to further steps show this at the end when they are setting an appointment. No just - your appointment is confirmed, the end. Not everyone checks their emails daily. What a complete scam! Edit: Already spoke with customer service yesterday who only offered a partial refund saying their policy was that if I cancel the call $30 is kept for the therapist, however, I did not cancel the call and the therapist did not spend any time on any call. They initially processed a refund of $119 and now they cancelled it. I asked for a full refund and now no refund has been done. No response from your customer service to my latest email to them. Terrible customer service and a scam! Second Edit: I got only $119 refunded. The reasoning of the customer service is $30 is withheld when the appointment is cancelled within 24 hours before the appointment or if the appointment occurred, none of which apply to my case. Also as far as: "I apologize if the instructions weren’t clear, and I understand how important it is for all necessary steps to be communicated upfront." There were no instructions once the appointment was set. I have the confirmation email that states appointment is confirmed and nothing else was noted as required. Seems like this tactic works and they keep $30 from many people with zero work or service done.

Response from Pettable ESANov 11, 2024

Hi Viki, Thank you for sharing your experience, and I’m truly sorry for the frustration and confusion you’ve encountered. It sounds like there was a misunderstanding in the process, particularly with the additional forms needed before the appointment. I apologize if the instructions weren’t clear, and I understand how important it is for all necessary steps to be communicated upfront. We strive to make the process as smooth as possible, and your feedback is invaluable in helping us improve. If you’d like, I’d be happy to connect you with our support team to review your case and ensure we make things right. Thank you for your patience, and please don’t hesitate to reach out if there’s anything further we can do to assist.

About Pettable ESA

Pettable ESA (pettable.com) has 6,350 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.

Also known as: pettable.com
Website: pettable.com
Category: Mental Health
Listed on Five Star Index: 2026