Cannon
ESA sign up with hidden fees
When signing up for the ESA consultation they mention the fee will be $150 but upon checkout it mysteriously goes up to $200 and automatically signs you up for a $15/month subscription. The details make it confusing as to whether or not it’s bringing down your overall cost, but it’s not, don’t fall for it. The cherry on top was whenever I thought my ESA letter was done and filed by apartment management I receive an email that M. Stark, the provider of the ESA, won’t verify until I contact her. I go to my pettable page and find a direct message from her telling me that I have to pay ANOTHER $50 fee for the ESA to validated by Michelle to my apartment complex. So ridiculous, but what’s done is done. If I were you I’d find a different company or just use this review to prepare for the extra $100 you’re going to spend on this ESA.
Response from Pettable ESAJan 16, 2025
Hi Cannon, We are truly sorry to hear about your experience and understand your frustration. Our goal is always to be transparent and clear about our pricing and services, and we apologize if this wasn’t your experience. To clarify, when customers sign up for the ESA consultation, the initial $150 fee covers the consultation and the ESA letter. The additional subscription fee is optional, and we strive to make that clear during the checkout process. We understand that this may have been confusing, and we will review our communication to ensure we improve this aspect for future customers. Regarding the $50 additional fee for verification, we’re sorry for the inconvenience. Typically, if your housing provider requests additional verification, the fee may be applicable, as it requires additional work to ensure everything is in order. However, we strive to make this process as clear and efficient as possible, and we certainly do not want customers to feel surprised by any charges. If you feel the charges were not fully explained or handled properly, we strongly encourage you to reach out to [email protected] so we can look into the issue and assist you further. We truly appreciate your feedback and will take your experience into consideration as we continue to improve our service. Your satisfaction is important to us, and we’d love to resolve any outstanding concerns you may have. Thank you for sharing your thoughts.