PetSmartReviews of petsmart.com

First off this is not against employees, or Petsmart in general. I am a former employee that worked in the pet hotel at Petsmart in Lone Tree Colorado. Our pets have always been treated well for years, so no complaint there. However I made a reservation for our intact male Rhodesian Ridgeback for 10 days, with Kong and playtime daily. The last time we boarded our male, the bill was almost $1000. Not a issue. Our female Rhodesian went into heat, causing our male great distress, and we needed to separate him until she was over her heat period. Upon arrival after driving 2 1/2 hours to get there, I was turned away because our male did not have a record of his current DAPP2 shot. I showed all the paper work for his immunization, including his Titers results from Kansas University, showing his immune system is at the same level as if he had his DAPP2 shots. It was apparent that black ink on paper showing he had a shot was more important than having scientific proof he was immunized. Talk about infuriating! So I drove 2 1/2 hours home. This will be my last visit to Petsmart for boarding, or anything else. So we visited Rover.com, found a sitter that lives 45 minutes from our home to watch our boy for the next 10 days, and saved $600.00. Not only that but at Petsmart a intact dog cannot interact with other dogs (their policy) but only a handler. Now Cam has two other dogs to play with in a huge back fenced yard, and freedom in the home to interact with humans 24/7. Oh and the kicker was when I argued my position with Titers vs a physical shot, I was informed that the manager went to college and was very smart. I doubt he had the skill set or knowledge of a Licensed Veterinarian.

The job they do is good, so I have no issue with the groomers. But, the prices are ridiculous & the higher management is now ripping us off just like the vets. My 73 pounder dog cost me 200$ with tip!!! And thank God I didn't ask for teeth cleaning & thank God my dog behaved & the groomer didn't need any assistance from another employee!!! So many new laughable things they add just to charge us more, sadly we're living in a society where one screws the other. You have lost a customer for good.

Employees who don't want to work on Sunday should talk to their manager about a shift change. There is nothing more annoying than dealing with unfriendly employees.

Price of kitty litter is ridicules, I can buy it for half the price at rens pet store. I was in a bind so I bought it from here. Never again will I visit pet smart. I asked why it was so expensive and got nothing but attitude from the worker.

I have been a long time customer of Petsmart. I purchase my prescription dog food there and have done dog training there as well. Today I made a call to the grooming department to make an appointment for my dog. I explained my dog was suffering from full glands and because my vet is closed, I wasn't able to get him in there. I needed someone to simply express his glands. They provided me an appointment and that was good. I then drove 20 minutes away to make the appointment, however, upon my checking in, was told I needed a copy of his rabies vaccination or they couldn't touch him. Nobody told me of this requirement. My dog is fully licensed and I could prove that but without a record, they wouldn't take care of him I then went next door to the Banfield Hospital to explain the situation and again, advised I was unable to provide a rabies vaccination because the vet is closed on Sunday. Again, I explained my dog was in distress but they wouldn't assist me either. Because they cared so little about the welfare of my dog, and failed to advise me of this requirement, I not only wasted my time but my dog was not assisted. Petsmart has lost a customer who spent at least $100 every 3-4 weeks for prescription food and snacks. I hope that people realize there are repercussions for their actions, or lack thereof. I will never step foot in another Petsmart ever again.

Augusta Maine location today had very poor customer service. 30 degrees out and the employees there would not let my 2 disabled daughters (one with a visible breathing tube the other with leg braces), and I wait in the store for the shot people. We were made to stand outside in the cold for these people who did not show up at 4p like scheduled. Finally after 20 something minutes past my appointment we left, no shots, because they would not let us wait inside. If it was just me it would be one thing but no compassion or humanity in the place today who would not even make an accommodation for my girls.

Just left the PetSmart in Prescott after standing in a line for a long time, got within two stops of the cashier then was told they have one line that both cashier's pull from. Put all of our items back and left.

kriti was very helpful very friendly environment!