PetSmartReviews of petsmart.com

Do not ever go and buy and exotic animal from them first of all they didn’t not know the gender or how old the pet was and secondly they sold me an unhealthy animal I called and they told me to take it to the vet so I did the vet said that it was very lethargic and unhealthy I got told to force feed my animal and the vet was very helpful I called multiple times about my animal and had gotten told there’s nothing they could do the snake died and I called to talk to the manager about them selling me a unhealthy animal and they said there’s nothing they could do because the 14 days was up for me to take it back. Don’t every buy Any pet from them they are horrible care takers

Dog has been there multiple times no aggressive behavior ever! Dog scheduled for deluxe package teeth brush nail clip bath and cut. Dog was scalped to skin. Ear hair not removed And only 3 legs were cut. Charged additional 30$ cuz dog was aggressive! They stated he was Biting at clippers although they use cable to restrict movement. They charged 110.00$ for a hack job! Poor service and poor workmanship and horrible staff! When asked to fix was told make another appt! Refused to refund any money for services not rendered! Have pics if anyone interested in seeing! Would NEVER recommend this place to anyone!!

I had my scottie groomed at mapleview location by a lady named Samantha.. she did an awesome job of turning a 7month old buster puppy into a beautiful young Scottish terrier. You did a great job.

Emerald gave me an appt. when arrived were unable to provide the service. Resched no pricingbwas ever discussed and after my pet was groomed said its $69 plus nails ears eyc $34...minus $5 for Emerald's mistake. Approx $100..They are unethical...DO NOT GO TO PETSMART...

Just wanted to make my peace with Petsmart based on my new experience. So I went back to the 1104a King Street West Store, on Saturday February 4,2023 to see if the Manager Mark had done any research of his cash system, in order to come up with an agreement for my Refund. As I got into the store, very young female cashier acknowledged me, I explained why I was there. Her approach was so cordial and she had actually listened to what I had said. In no time another employee ,She came and confirmed my request. It was just a “different approach” I was experiencing-that this other employee was just so polite, focused on a resolution , pays attention to the details of my request and was ready to assist me. I felt at ease, so much so that I actually made a purchase. In no time I was called by the employee, who provided the “Audit “ trail of my purchases, confirming and REFUNDED me all the moneys the system had taken off my card . This employee-who I later realized was the Manager , disguised in uniform- knew how to treat me as a customer. I respected that I was not humiliated .She presented me with a print out of same transactions that took place on that weird day.I cannot express how much I appreciated her.She treated me with RESPECT and in no time I was Refunded.Just her timely courtesies and approach made my day.She is customer aware ,friendly , has respect of (me)my time - and I felt a comfortable and had a safe shopping experience. I found out her name is “Nicole White”. Just wanted Petsmart to know - you NEED more NICOLE WHITE’s in all your stores.She has made me rethink on loyalty and continuity with Petsmart. Thank you Ms Nicole White….!!!

Maddie, did a wonderful job grooming our Labradoodle, Winston! Walter, had his 1st groom by Char, she did everything we asked for. I would highly recommend Petsmart for all of your grooming needs:)

this was the worst thing ever! I wanted a fish at 6:30 they closed at 7:00 and she refused to get the fish I live 30 minutes away for the lady to refuse my purchase.

I made an appointment to have my Yorkie groomed at 3 pm. I get a call earlier in the day asking if I can come earlier and I inform them no because I don't get off until 2 pm. I get to Pet Smart 20 minutes early for my 3 pm appointment and Jessica informs me that they can't groom my dog because her ears are matted. Seriously? I have been bringing my dog there and this has NEVER been an issue, NEVER!!! By the looks of things they overbooked their day and this was one less dog they had to do today. PetSmart I recommend you to no one! Your service is horrible and I will never bring my dog there again!!! NEVER!