PetSmartReviews of petsmart.com

February 4, 2023. I called PetSmart grooming on pine island road in Cape Coral about 10:30 this morning. I requested a dremal nail trim for my golden doodle. Yes, I am a returning customer. The young lady I spoke with asked if I would like a 3:00 or 3:30 appointment. I selected 3:00 pm. When I arrived at 2:45 there was a sign on the door that they were closed! I am very disappointed and a free $20 dremal trim was not going to lure me back!!! I’m so disappointed in this grooming location.

Pet Smart: do better. I ordered meds almost three weeks ago. One script is still processing, and the other one was canceled without notifying me?? Customer service said she did not know why they canceled it and could not give any estimate of arrival on the med that was still processing. Literally useless. This was my second attempt at getting medication delivered. The first time I set up auto-ship I waited 2+ weeks for the meds to arrive. I order 160+ tabs of each script. The order came with ONE SINGULAR tab of each script. After talking to 4 different customer service people I was finally told that when someone orders over 50 pills for an auto-ship it defaults it to one pill.... There was no mention of this anywhere. It I hadn't wasted so much time trying with PetSmart this would be comical. They are outlandishly unorganized and ineffective.

I buy a lot of Fancy Feast here and almost always order online. They won't let you buy in quantities of less than 6 but that's OK. (You'd be surprised how often there's an extra can in there from counting mistakes). My only complaint is the accuracy of my orders is not very good. There's a difference between pate and grilled. The cans are even different colors. Why do they get them wrong so often?

This is the worst website and online experience I have ever dealt with. Not only can I rarely log in, but my order completely disappeared after placing it. It wouldn’t let me use any of my credit cards (trust me, the cards are NOT the problem), so I had to use PayPal. However, their communication with PayPal is clearly nonexistent, because I was charged, but my order disappeared. I called the store and they had no record of it. It wasn’t even in my order history. This should be a fun use of, what little time, I have trying to get this resolved. Be careful when purchasing online. Keep records of your payment.

PetSmart is absolutely hands down the worst pet place in existence I went to buy an animal band. The talked me out of buying said animal even though I had purchased all supplies and living requirements for this animal to take care of it and they talked me down

The last two orders were short-shipped and the only reason why I ordered was because the products that were out of stock were on sale. So I was forced to buy products I did not need, but needed to reach a $ limit. In addition, one of the orders, everything was strewn all over, one package of cat treats broken open and all over the place in the box and half the cans were severely dented. Still waiting for a refund or something?????

Every Top Fin Item I have purchased has had problems. I've had to return disintegrated air stones, the magnetic tank cleaner is mostly unuseable--very low magnetic pull, and one out of two fish I purchase dies. Try to find a local pet store--avoid corporate stores that don't have quality products or quality adoptable animal companions.

Educated professional reasonable prices and great service and care for my pets I recommend them to anyone