PetSmartReviews of petsmart.com

Horrible experience they keep canceling on my bichon frise 15 minutes prior her appointment twice this month with excuses in the Chicopee store soooo disappointing

Booked a grooming appt for my dog at the Holt Rd Webster, NY location (first time trying PetSmart grooming) and I walked out. While checking in, my dog barked at another dog (wow, shocking) and the one girl asked if he is “dog reactive”. I said, “sometimes he barks at other dogs, sometimes he doesn’t, but he’s been groomed before, goes to daycare, goes to boarding, and does just fine and plays well with other dogs.” She proceeded to tell me “that wasn’t barking, that’s aggression, this probably isn’t the best environment for him.” Mind you, when he barked, I pulled him close to me, told him no and said sit, which he did. The girl checking me in said, “it’s also really busy here today, maybe if he came at less busy time…” Well how should I know when they are busy or not? I booked this appt online and it was my first time going there, which I only did because I couldn’t get him in to Pet Supplies Plus, where he usually goes, until April. I told them to forget it and walked out. The girl who said “this is my salon…” made it pretty clear my dog was not welcome there. So they lost my business. I had a $68 appt scheduled and I’m a very good tipper. I called to speak with the manager about this to let him know how upset I was. He did try to offer me a discount and said he can book an appt when no one else is there, but if the groomer tells you “this probably isn’t a good environment for him”, would you ever want to have him groomed there? And are you telling me as a groomer, you don’t have dogs who bark? The manager said he watched the video and agreed my dog was showing aggression by “lunging and trying to jump over the counter”…WHAT?! I was right there and holding him so that is complete bull. When a dog barks, a lot of times they jut forward a bit which is what he did and once I said no to him he was fine. I don’t appreciate people telling me my dog is “aggressive” when I know him better than anyone. Not to mention I’m not an idiot, if I felt my dog was aggressive I would never put anyone in harm’s way. He is actually very sweet and a big baby despite his large size. His vet has told me several times he has a great temperament and a sweet demeanor. I’ll listen to her over a groomer who didn’t even work with him. Wanna be a groomer? Wanna work at a pet store? Then don’t be surprised if a dog barks once in a while. I will NEVER go back there and I will tell ALL of the many pet parents I know about this experience. Just going to wait for an appt at Pet Supplies Plus where is he loved and adored by all of the employees!

I called to ask please leave her shirt longer. Lizzy had just been bathed 2 days prior to taking her to these people! There excuse there was mats. So they skint her!!!!!! !Let's call and say something before u do what was not ask to do. I would have said leave her skirt alone ,I'll brush them out ,but know we didn't get that opportunity!!! BAD BUSINESSES , NOT YOUR DOG!! YOU DONT GET TO MAKE THIS DECISION!! MY DOG LOOKS LIKE A SKINT RAT! ILL TELL EVERYONE I KNOW AND EVERY SOCIAL MEDIA ,THAT PET SMART MAKES THE CUT DECISION. OWNERS HAVE NO SAY!! STUPID PEOPLE

This pertains to the PetSmart Empress branch. Horrible experience with their grooming salon staff. Walked in yesterday to have my dog's nails done and since they were overbooked, we were offered an appointment today. They weren't satisfied with the paperwork I showed for my dog's rabies vaccine so they said no problem, they will just contact the vet. All fine, I just asked if there was any problem to call me before the appointment so we don't have to make the trip. This morning, got no call, but just to make sure esp. since the weather and roads were horrible, I called before going there and was told, yeah his appointment is all good to go, we can even accomodate him earlier. As I was driving there, I got a call from them saying, yeah, we just called the vet, no answer so you know we can reschedule for later or another day. This was something you said you would do beforehand and I even called to confirm! The people working here DO NOT CARE! long story short, we made the trip for nothing so we will avoid petsmart at all costs!!!

PetSmart delivery is terrible. They did not deliver what i ordered. Nor did they deliver the number of items I was supposed to receive. They failed to correct the problem. They did issue a refund after their second failed delivery attempt. The next day I went to the Greenburgh NY PetSmart store which is the store that failed to provide me with what i ordered. What I discovered is that they did not even have the product that I ordered in their store. They could never have fulfilled my order. Their website asserts that the product is in the store. This is an unacceptable business practice. They should have been honest and have notified me that they could not fulfill my order instead of first claiming they delivered the item and then, after i complained, sent me something I did not order. They also only sent 34 items when my order was for 42 items.

Reserved package for 36.00 that included, Bath, Nail trim, Ears cleaned, Anal glands, Paw trim. We requested a facial trim just around the eyes. Only recieved a bath and nail trim, and alot of excuses as to why the other services were not executed. Our pup was to rambunctious to complete the job. I don't imagine there are too many pups that just lay back and allow these services to happen. If you don't have the proper gear to contain the dog for the services you claim to offer then don't advertise it. Extremely unhappy, then charged, 46.00 at pick up. It was explained that there was price adjustment for size of my pup. But no price adjustment for lack of services that didn't happen that were included in my package. Won't be back, and if I had read previous reviews, would have never gone in the first place. Will not be back. Better off sticking with the small business owner. Far more concern for your pet!

This isnt the first, second, or even third time this has happened but I have 2 guinea pigs who eat a lot of hay. Unfortunately i have an allergy to timothy hay. First issue is that its hit or miss whether the bag you have has good quality hay. More often than not I end up with with differnent cut hays which are likely first cut but full of stems and twigs which i do not want to feed. This is a problem with the supplier but Petsmart sellig their product shows that they trust it...which they should not. The amount of waste in the bad is extremely large with a good portion being inedible for my animals. The second issue, and the more concerning one, is that I buy orchard hay to reduce my allergies. MULTIPLE times i've bout a bag of orchard hay and it turns out to be timothy, which im ALLERGIC to. The damage to my pets is low but what if i had an animal that was also allergic to timothy hay and i bought a bad assuming that it was orchard or if i was a new owner just trusting the product? This isn't just a mistake, this is something much larger and the reason that they get away with it is Petsmart does not seem to care. I've called and raised the complaint on the phone but we all know that is where the buck stops so i'm hoping that people see this and maybe think about making some changes or atleast guarantee on the product.

Have taken my German Shepherd here for grooming for a number of years, and now she is 11 yrs old and has weak back legs, yet you do not have capabilities like a sling or something to support her while she would have to stand for a long period and not have distress on her back legs. Obviously you don’t cater for older dogs who have been customers for many years😡