PetSmartReviews of petsmart.com

We had to find a new groomer for our 3 year old Shih Tzu, Pet smart for us in within a couple of days! Our dog Lollipop looks fantastic, they did a great job and were very kind to us as well as our dog! Shampoo haircut nails trimmed and teeth brushed!! I would definitely recommend them to anyone and we are definitely returning there on a monthly basis!!

Would give a negative if I could. My son purchased fish from them and by the time he got home they were already dying. I have never experienced anything like this before. When I contacted the store on behalf of my son they insisted it was his fault and refused to do anything about it. We will never purchase from them again even if they are closer to us.

Long time customer. Not any more. Don’t put animals in dumpsters.

I had my 2 dogs groomed at Petsmart. I asked to have each get a bath, ears cleaned, nails trimmed, and teeth cleaned. When they gave me the bill, they said it was all included in their summer special. I went to pay the bill at the front register. The man checking me out said it was $70 plus for EACH dog. I tried to explain that the groomer had told me the special was for $35/dog. The check out man started arguing with me so I asked to speak to the manager. The check out man said he was the manager (Jason). So I had to pay way more for a simple grooming that wasn’t even that great (dogs not dried, not brushed, water in their ears). In the future, be careful of Petsmart false advertising!

If I could leave zero or negative stars, I would. I’ve taken my golden doodle puppy (10 months old) to PetSmart twice to be groomed. Only because my friend who normally grooms her is off due to a torn ACL. Both times we were greeted upon picking her up by rude associates. Today I just wanted to peek and see what she looked like before they were done and was told very rudely not to “rile her up even more”. It’s bs because she is not a “riled up” type of dog and the actual person who groomed her did say she’s a very sweet puppy, she just likes to be involved and she’s curious. She’s hyper, because she’s a puppy.. but she’s not a mean dog. I would also like to mention that every single time we go in there and pass the grooming area, it seems like they’re giving people crap about their dogs. It’s just not professional and it’s not polite. If you can’t handle a hyper dog that likes to be involved (ie my dog), maybe don’t be a groomer??

Wow! Kind, friendly, knowledgeable, caring, thorough and sincere. An exceptional experience for my dog Finn and me also - at the Orillia location, groomer Stevie! Five stars. Other staff exceptional also, from being greeted on entry to assistance finding items. Thank you PetSmart Orillia!

Website needs fixed pronto this is not about any specific location, but I am consistently having problems with the PetSmart website and mobile app. I know I can just go into the store, but having my pet's food ready on days where I am already busy is very convenient for me. But for months now, I've had to spend the time curating my order through the app, then it crashes, I wait, I try another device, it still crashes, sometimes it comes back after hours of waiting, and if it doesn't I have to go into the store and all of that time has been wasted. Please fix the bugs in your app and website PetSmart!

Think twice before you go to this PetSmart location and get your dog groomed to have a bad experience with the manager name Victoria. First off I booked an appointment for Friday because I was taking my dog to the blueberry Jubilee in Poplarville to be in a dog show. I made the appointment with Angie it's one of the groomers listed on the website. I received the call confirming the appointment and they said I needed to get the vaccination papers in 48 hours prior to the appointment. Whenever came into the groomer salon Victoria talk me out of going with the selected appointment which was Angie called her an old woman and she did not know how to cut a dog's hair to my satisfaction. She said I will squeeze you in today at 1:30 to bring your pet in and I will work on him so he can be ready for the pet show I know how the groom schnauzers. When I arrived at 1:30 I did meet Angie and she said could I help you and I said I need to speak to Victoria so I can bring Elijah in for grooming this afternoon. Victoria had a total change in her attitude toward me said I'm not going to be able to groom your pet because he is grossly matted. I asked her where she see mad on the dog and she picked one little small mat or a tangle on these right leg and said she would have to shave him down to a point that he would look like a chihuahua just because she found one tangle in his right leg. And I told her I was not having my dog shaved down all over including his beard which had no man in it I have posted a picture of my pet for you to see what he looks like. She simply did not want to groom my pet for whatever reason.. for one it's very unprofessional for her to talk to a customer the way she did today. I hope this is helpful for anyone that brings their dog into this location to get their pet groomed I've heard they cut pets' ears to a point where there were bleeding. I was so upset that I took my dog to the veterinarian and ask them for their opinion and they said that that girl should be not working there because my pet did not have any mats on it other than a few Tangles and they were not considered a Matt. Hope everyone has a blessed day and this is helpful.