PetSmartReviews of petsmart.com

NO never going back thought my dog would get a cute haircut for the summer! Shaved him right down to the skin looks terrible he was so much cuter before not impressed!!

I had trouble with my YIP smart tag and called customer service. They contacted me back quickly to help me with it. They gave me all the information I needed to get my tag fixed. I love my YIP and I'm sure my fur baby appreciates it also. Thank you, Lynn Myers

Prices are high and if you try to order online it is impossible Could never apply any coupon.

Had a appointment on Saturday July 1 went in no one was friendly atmosphere no one greeted everyone was kinda eyeing each other, had my grand baby with me he was just talking to the staff no one even looked up at the kid smh sad place. On top of all this after Levine my dog there for like an hour and a half Fran call and said she couldn’t cut him, I was like what! She didn’t even attempt to cut him at all, I told her when you get around his face he don’t like it, she never attempted to cut him, She’s rude no smiles throughout the conversation with her. I’ve never taken my dog to any pet smart location before where they didn’t cut my dogs hair. Plus the hour drive there didn’t my this trip any easier. Fran needs to go, The Youree drive location Shreveport La. 71106

I took my dog for grooming they said my dog is aggressive when mydog is not then the groomers all started saying to bring my dog to another place to get groom and not to bring him back l am happy l got a refund but the people in the pelham manor PetSmart are very unprofessional workers l had Gina come to my face and tell me never to comeback to thisstore again l call the main office and reported her they are not pet lovers in this grooming salon they are the worst groomer l have ever seen they new groomers in this store l will never recommend this place to nobody

I called today to make an appt for my 2 small dogs-they have been groomed there in the past when i lived in kingsport tn-but i move 45 minutes away-so they havnt been there for over a yr, I called on my way home from work and the girl devan I spoke with was pleasant-she said can i put you on hold i said sure? she came back on about 4 mins i waited to tell me she couldnt book for me? i said why? she proceeded to tell me the notes in my file were complaints of me not satisfied of the last grooming they did , I was rude etc, I tried ti talk over her to tell her that is rediculous, the notes are not about me, they must have me mistaken for someone other customer? she said we cant provide you grooming service? now i hung up , pulled over on the road and was trying to make sense of itLOL i never in my life was ever rude to anyone in that store, my dogs were always done right, I dont even know what to say, she wouldnt listen to me when i tried to tell her you have the wrong customer in those notes. I tried calling corporate to no success, and also tried to email them . no response, now i am a fair person, but this is so Bizzare to me. so needless to say i wont be using them for grooming or any other needs i have . this store is in kingsport TN.

Horrible unprofessional groomer in st augustine fl 32086. Came back to pick up dog after 4 hours only to be told I needed to come back in another two hours. Alaska only gave her a botched cut using 10 blade, I requested 4 blade. She lied about leaving 2 voicemails telling me my dog was difficult? First time I ever heard that. Nothing done in the four hours except horrible cut and shampoo.. no nails, ears, any of the other services ordered. Really seriously disappointed!!!!!!!!

I am sick and tired of your website not allowing me to use auto ship. I’ve been trying for the last 2 days and every single time it has a problem with my payment. There is nothing wrong with my payment. Fix your issues online. So, you lose a sale plus auto ship. I am being forced now to use Petco.