PetSmartReviews of petsmart.com

I am disappointed with my experience with PetSmart. After my dog's bath at PetSmart, I was horrified to find my dog lethargic and his eye swollen. Despite weeks of seeking resolution and promises from PetSmart, we could not find a compromise in having access to view the bath footage and PetSmart failed to cover the veterinary expenses which included a CT scan and an emergency surgery, contrary to their initial assurances. Additionally, my request for a reasonable refund for the remaining baths I had purchased was denied. I am writing this to kindly warn other pet owners about the potential risks associated with PetSmart grooming. By sharing this unfortunate experience, my hope is that other pet owners will be informed and empowered to make well-informed decisions regarding their pets' grooming needs. Our furry friends deserve nothing less than the best care, and it is our responsibility to advocate for their well-being.

On Monday June 19 I went into petsmart in Huber Heights Ohio with my two large puppies, 7 and 9 months, there was an associate in the store that was so very helpful. The associates name is Izzy she helped us fit both our pups with floatation jackets, harnesses and gental leaders. She explained gental leaders to us and she fit them on the pups and let us try them in the store. She also helped us fit the lfe jackets so we were sure to get the right size. She was wonderful with both pups who are usually a little skidish and bark but they loved her. I just wanted to let you know how wonderful Izzy is as an employee and advocate for the products you sell.

In store Pet Smart is excellent. Helpful, friendly staff, good sales and friendly, helpful staff. BUT!! I don't drive, and so have been forced to order my newly adopted pup online. I've had issues of different types 90% of the time. The 1st time the order somehow never went through to the store, and I was left waiting for dog food that wasnt coming...TWICE their site glitched out, and it was impossible to order anything except via a lengthy convo with their 'help' line.. This time,the site stated same day delivery, but apparently (I had to call to discover this) the dog food that I'd ordered wasn't available in my city. Instead of letting me know that they'd be shipping in from another city and that it would take an additional 3 days, they just sent it out anyway. Customer service are impatient, unsymathetic and unacommodating.I was informed by managment that it was my fault for not ordering the door dash option. They refused to do anything whatsoever to compensate the fact that I'd have to buy an additional bag while I wait for theirs to arrive. I told said manager that I'd never use PetSmart again, and he couldn't have cared less. Its pointless complaining about anything, and apparently customer loyalty means nothing to their giant corporation.

Took my puppy to get groomed. My poor yorkie looks like a mouse instead of a yorkie. Marianne did a horrible job looks like a child groomed my dog!! I just wanted to cry when I got him into my car.

March 24, 2023 I resigned from PetSmart in Bloomfield Michigan as their dog trainer because of long haul Covid fatigue. I was informed by a pet parent that shops there that I was let go because I was addicted to drugs. The person responsible for this baseless lie is the district dog trainer, Niki Herren. It is beyond irresponsible to lay claim to a destructive rumor. I intend to file a formal complaint with PetSmart corporate.

I dropped our dog off to be shaved and they said it would be 3-4 hours. I showed up at 3 hours and 50 minutes and she had been bathed but they had not started shaving her yet. They said she was nervous, which she does get, and they started on other dogs because they "take multiple dogs" at the same time. The groomer, Lexi, said it would be another 45 minutes. Our dog has been to the groomer her entire life (she's 10) and it has never taken over 4 hours. It was clear Lexi didn't want to take the time with her when she had multiple dogs stacked at the same time. It was already 7:00 at night and I did not want to come back in 45 minutes so we paid for a bath our dog didn't need and left with her. She was still wet, which makes me think they did not start her at 3:00, which was her scheduled appointment time. This was a terrible experience and a waste of money - it was like a dog factory of overlapping appointments and no care for our dog who was nervous (our dog was abused before we adopted her and she does get nervous. I did tell them this both on the website and in person when I dropped her off). Maybe they started her bath late and were rushed which made her extra nervous? She has always had positive reviews from groomers who were able to shave her in half the time.

The people in the store are great. Nail trim and grind? Phenomenal. People at the front? Wonderful as always! The corporation? Cheap, forever trying to save a buck at the expense of customers and, especially, employees! Other companies at least TELL you that their on-line prices are fake, designed to get you to shop on-line so as to require fewer cashiers. Not so with PetSmart! Nope. We have to go back and get a refund attached to our new order. We don't live in town; this is a big deal. They are not the only pet supplies place in town, though. We can do the drive to one of the others!

Michelle at the Oxon Hill location is the best. My dog loves her. She knows how to make your dog comfortable. Some of the others however, need to find another profession. If it wasn’t for Michelle I would probably give 2 stars. These 5 stars are for her and I strongly recommend you ask for her.