PetSmartReviews of petsmart.com

I placed an online order on June 28th. I received part of my order as scheduled, but the wet food part of my order was not included. I reached out to customer service, and was informed they were out of stock. They only had enough to fill not even half of my order. but the order was labeled and ready to ship. Almost a week had passed and still not even the partial order had arrived. I reached back out to customer service and she says it would be 2 business days to even find out why it wasn't shipped. I then received a rather insulting email from "John" stating they understand my concerns about when I will receive my order and offered me a whole 15% discount on a future purchase. (Anyone who is a rewards member can play a game and win a bigger discount. Just fyi.) And even still, did not tell me when my order would arrive! I've been waiting for my order for 2 weeks. It is showing as "processing," still. And I know it's in stock because I've had to go to the physical store and get more. At this point, it's not even about the food. It's the principle of the matter. This was a very insulting experience. Clearly customers are 100% disposable so it comes at no surprise that everyone I know is disgusted with this company. I get good help is hard to find. It's even harder to keep. But this goes way beyond horrible service. Their entire process has been nothing but shady and inconclusive. They have done nothing to fix a simple problem. Send me the food I've paid for. Simple. It's just disgusting. They have ruined yet another relationship with a former loyal customer.

went to petsmart for about 2 yrs with my small dog for nail cuts. lately i have seen huge turnover in the grooming salon and the new girls just dont seem to have that customer relationship i was used to. A new girl took my dog for nail trim and usually it takes 2 mins. after 10 min I got a bit concerned and looked inside, to my surprise she still hadnt cut her nails and had her pinned down to the table trying to do it. now my dog was stressed and freaking out. I went in and she eventually got one of the regular girls to do it in a few seconds. I shouldnt have gone back but I wanted to give them the benefit of the doubt and took my dog again. I got the same girl who did exactly the same thing, 10 mins later I am in there and she is shouting at my dog and has another girl with her holding her down and trying to cut her nails with the dog going crazy now. I just told them to forget it and spoke to a mgr. I took my dog to another place which was FANTASTIC and we have been going there since. When I took her to the new place they took pics of my dogs nails and said she hadnt touched them probably the last 2 times so to go and get my money back from petsmart. I went back, spoke to another mgr who was very nice and gave me my money back for last 2 visits. will never go again. this new place charges $10 and petsmart was $16 and seemed to go up every few months. what a rip off and a horrible experience for both my dog and me.

not a good experience with my puppy, who is a shih-poo (shitzu-poodle), he is very loving and gentle, only 10 months old. They said he gave trouble while cutting his hair and thats why it looks so choppy. They was suppose to trim and grind his nails, neither was done. His hair is drastically uneven, i have never seen a hair cut like this. Shaved his legs when i requested to leave them alone. Did not shave or cut around his eyes, which I did request. He's white, so brown stuff gets around his eyes and under them. They didnt do anything about that. They didnt even shampoo him. They charged me full price for this crappy job. The manager, who was very rude, said he didn't want his hair cut. My puppy is also showing signs that they were mean to him. He shys away if someone waves at him now or if someone is loud. You can just tell when your baby has been mistreated. Service was done in June 2023, at the oxford location, persons name is gwendolyn. Needless to say, I wont ever go there again.

We are new puppy owners and we want the best for our new 10 week old puppies, Kate was busy but took the time out for helping our every needs she helped explain what items to buy for our puppies with food the most important she made everything okay and it wasn't as stressful as we worried about what to buy... Thank you Kate you were wonderful..

I used go to PetGo, but there’s none here in Savannah. So last year in June, I thought I would use my PetSmart card again. Then I saw how they were posting symbols in the store glorifying certain types of adult sexual behavior popular in unhappy circles. What does human sex have to do with pets?! Can’t public places be child-friendly anymore? So now I go to Pet Supermarket, even though more expensive.

Grooming salon dishonest practices when charging for services. Eventought I requested the same service as last time for my puppy. Basic bath and hair cut and nail trim I ended up paying 25.00 dls more. The mgr who addressed my concern, poor representation of a company I been a faithful customer of, as well as my family for many years. This was her response: "You could have been charged more, you got a discount for the nails being filed in some "special " way." Absurd!! Nail trim has always been included in the basic grooming. I never asked for a special trim. At the end before I walked out frustrated promising never to return she said: " Prices went up" My question is why they don't tell you before so the client can decide if we want to pay the increase. 25.00 more. She did not have an answer. I paid the unfair amount and left. Not going back. Date of service: July 7 2023/ Almeda Genoa location.

We came early this afternoon to look at kittens, told our 5 year old he would be getting one, then upon arrival (3:30) we were told we would need to come back for an appointment with somebody from the adoption team (since the cats did not belong to PetSmart.) We called, set up an appointment, left my name, the cats name, and even a color description of the cat. When returning as instructed, their was another family there. To our surprise, the lady greeted us first, confirmed my name, and then asked if we were here to see an orange cat. When I corrected her and told her we called about a black cat, she proceeded to pull that cat out for the other family, let them have an appointment with it, and never even allowed us to view the cat we set up an appointment for. The same cat that was available for sale when we came to the store for the first time a day. Cant see myself returning to this store for any reason, left our 5 year old with nothing but disappointment. Absolutely abysmal experience.

AIMIAL CURALTY !!!! THEY THROW OUT THEIR ANIMALS!!!!