PetSmartReviews of petsmart.com

If Petsmart has to use co's outside of their employment, then they need to AT LEAST GET PEOPLE WHO SPEAK/READ ENGLISH! The delivery person not only couldn't speak a word of English NOR understand it, when he pulled up at the wrong house END of our street and started to UNLOAD while my husband is on phone telling him he is unloading at WRONG HOUSE! I had to go out, walk to the end of the street and DIRECT him with hand gestures to turn around and have him FOLLOW me to MY HOUSE to deliver! How INSANE IS THAT ...the guy can't even MATCH the house number on his paper to the NUMBER CLEARLY PRINTED ON MY MAILBOX!? Then "I" had to walk back and forth to street to grab each of the 25 lb bags of litter from him (FIVE BAGS) because he wasn't bringing it to the door like he is supposed to. I am a Senior mid 60s and hauling FIVE 25lb bags even a short distance isn't easy for me. Also, why the heck are we tipping PETSMART'S RECOMMENDED $7+ tip to someone who can't even do his job!? HIRE PEOPLE WHO UNDERSTAND ENGLISH AND CAN READ FRIGGING STREET ADDRESSES!....how did this guy even pass a driving test if he can't read NUMBERS for God sake! NEVER AGAIN DOING DELIVERY THRU PETSMART!!!!

Everything I buy seems to make it to my area of where I live precisely of the size and I seem to get the email of the date that it’s going to get here

Online Petsmart states on their site that you get free shipping if you spend $49. When I went to check out it was charging me shipping so I called that person told me they had to refresh the website, tried the next day and was still showing shipping charge so I called again and this person told me it was only on cetain items not food or litter I had told him I received free shipping before and bought the same items his response was that I must have flown under their radar! Then I opened my email and it read..you have items in your cart come back free shipping over $49. I never received the free shipping.

Somehow the pacaging people at Pet Smart thought the 7 cases, almost 70 lbs, of moist 5.5 oz catfood cans would survive transportation and delivery in a single box with only a smattering of packaging paper.... How ridiculous can you get? Cases are busted open, and cans are smashed making a really nasty mess. This is the second ( and last) time this has happened. I complained to Pet Smart last time, but they apparently didn't have any concern for my feedback. I'll order elswhere. Pet Smart seems to lack competence in their packaging and shipping

I think their services are depending on locations, overall their stores around my area are decent and always provide fast and great services.

Had my dog groomed at the Douglas, Ga Petsmart! Question? How do I know if I’m getting the service I’m paying for? Always a different groomer, every month. Never has anyone ever went over what service was given. She didn’t get her bandana I paid for, even when mentioning it to the groomer. Petty, I know…but! Mentioned to the manager on duty my concern about service provided. He said they are supposed to have gone over all that in the back. Told him that didn’t happen, didn’t seem to care. Again, may sound petty, but $56 a month deserves a little better customer service.

Went to take my dog to grooming at petsmart on union blvd. The girl who attended me said since I was late she could not take my dog with attitud and making a face. I was 9 minutes late. Then a half an hour later they sent me a text saying appt had been cancelled. I was there they did not want to provide the service . Don't think I would go there again for anything

Took my 6 year old son to pick a new tank to upgrade his geckos cage. And once we selected one, I asked the associate to assist it with bringing it down from the shelf, only for him to say, “sorry, but this is no longer on sale, it ended yesterday. I can still bring it down if you want. Sorry to be the bearer of bad news!” Very disappointing for the experience and my son’s sadness that we didn’t end up getting it. I’ve always used PetSmart for my purchases for my dog and our gecko. We left our basket and walked out. Thanks for the not so good experience.