PetSmartReviews of petsmart.com

Placed an order for blood thinners for my cat 9 days ago.. It's still in Fresno CA, I'm in TX.

They need to keep there adoption centers cleaner for there animals and make there employees give as much attention to the cats and kittens in the adoption center as they do the rest of the store. But stocking and facing seems to take priority to the living breathing animals in there adoption centers

On February 2, 2024 I made one of the most difficult decisions of my life and put my cat to sleep eternally. When I went to cancel my Banfield Optimum Wellness Plan (OWP), the company charged me $440 to cancel the account. I was never told that I would owe a balance if I ever had to cancel in the event of my pet's death - and I am already facing a huge debt of bills from the Banfield Pet Hospital system that weren't covered by the OWP. The PetSmart/ Banfield company advertises this plan as something that saves their customers money, but that is not the case at all. I paid $600 a year into this plan which claimed to cover all of my cat's preventative care and would discount any further care. The only time I ever used the full $600 that I paid this company annually was this past year, when I had the most traumatic and horrific week of my life. Despite the fact that I paid them more than the services cost annually for 8 years, the Banfield/ PetSmart company claimed that any unused funds from prior years were ineligible for use in the current year to cover Dobby's care. This company does not care about saving you money and ensuring that your pets get the preventative care they need, they are preying on customers who cannot/ do not use all the funds paid in a calendar year. This review and claim is solely regarding Banfield as a company and their misleading pet-care savings plan - the Optimum Wellness Plan (including all the different OWP versions).

Had my Maltese in for grooming at the Holmdel store it is the worst grooming I’ve had since owning my dog they destroyed his face can’t even tell what kind of dog it is I will never go back or ever recommend anyone go there

adopted a cat 2 years ago for 250 and they didn’t tell me that he had a born condition where he could only live for 3 years yay my cats dead

Placed my monthly order for cat food. There is always something out of stock that needs to be shipped and I not only got charged for the case to be shipped, but then it was shown to be sent in 3 different shipments. One sent me 7 cans, another came with 5 cans , all damaged and the wrong food and the other 12 never arrived. Yet 11 days ago I was charged in full for the total order. Service at store also downhill. They either short the order, can’t find it when we go pick it up or never have the stock they say they do when you order.

Ordered online--due to some confusion regarding delivery address (maybe a conflict between PayPal and what I selected on PetSmart's site? I don't know: was never informed what the problem actually was, so we could address it!) PetSmart CANCELLED our order, without notice. This, despite the fact that the purchase was approved, and went through all our payment processes. I was to wait 3-5 days for PetSmart to "review our case," and finally had to get back to them myself. They informed me that our purchase "could not be reinstated," but I could place a new order. Obviously they don't want to sell online--trying to order from this company was a waste of time.

I had an appointment for my dog to be groomed. He had some matting. They called in the middle of the grooming and said they had to stop. We I got there he was crying in the back. He was half shaved (not the spots where the matting was and had hair hanging. When I got there I was chastised for coming too soon. About 45min. I offered to go sit in the car until they would take him. I WILL NEVER GO THERE AGAIN. I called the grooming mgr. and she made the excuses for the girl but she did not see the wreck they made of my sweet little dog. Nor did she have any interest in listening to me. They have a bunch of young girls that are rude and don't know what they are doing. Hailey is the only one that is of good experience and quality and caring.