PetSmartReviews of petsmart.com

I booked a grooming appointment for my female teddy bear, who has been groomed there approx 6 times over the last year, and the site never mentioned they dont groom dogs that are pregnant. I filled out the pre check in form and marked she was pregnant and read all the instructions and conditions shown. Nothing on there indicated they would not groom a pregnant dog. I arrived at the time I booked only to be told I marked that she was pregnant and they would not groom her. I fully understood their reason and asked why was that not included on the website. The response I got was they address it when you arrive for your appointment. So they have you drive there, using gas, your time and wear and tear on the car to tell you they will not groom your dog. I got a little heated over it not being on the site and instead addressing it when you get to the appointment that is not going to happen. The next evening I received a call from the "manager" of the grooming salon. In a stern voice she told me this was a "courtesy call" and that due to multipule medical issues they would no longer groom my 4 dogs. I have 1 shih tzu that has a small heart murmur which they have groomed around 6 times over the last year. The others are healthy with no medical issues and have the one that was pregnant. According to that manager being pregnant is a medical issue. So due to the "excessive" medical issues they would not groom my dogs. I called her on the BS and it is not the medical issues but because I got irritated with the groomers over not having this put on the website but "waiting til you arrive for the appointment" as being inadequate . I will not use them to groom my dogs even if they will not do them and will take them to another place that is actually cheaper then they are. I happened to like 2 of the groomers but will not give the grooming salon any more of my money.

I got a job to work for them, wow I was happy because of that, and now look what happened to me..but they only give me one day to work a week, what to pay, what to eat and how to live with one day, which they made me work once a week, that's a big shame, what do they think that I'm an idiot, crazy or that I don't have a brain, I worked like that for 14 days... and I didn't even come anymore... yes, even the fat manager started that he yells at me as if I were his son ..people I tell you are bad where I used to work and rude.so good luck to everyone who's willing work for them.

Customer service reps are rude and don't speak clearly. They are something else - low class working for a low class company. They argue constantly. I ordered oerthe phone because the website was horrible and was sent the wrong item. They told me to carry it back in. I told them to pick it up. They are rude, nasty, and inept. Is this what I get dealing with a rotten company? They didn't help me.

I will never take my dog back to petsmart 1 it take me almost 5 hours t grooming my dog, the groomer was very rude her name is Emily she stormed away the manger was sitting right at the computer and didn't nothing which is Denise. They over charged me when I schedule the appointment it told me it would be 53 dollars but it was 68 I tried to get the girl to example to me why the charge was different then the price when you book she go up set it shouldn't take from 1130 til 5 to groom my dog. that was unacceptable. my dog will never go back to Petsmart.

My friend called me and sent me a video of the inside of the Petsmart dumpster and inside there were all different kinds of animals that had been literally thrown away. 😡 It makes me so sad that people would do something like that. Everyone please always check the dumpster behind Petsmart for unwanted pets.

The worst service I've ever had. I have kept an aquarium for over 20 years with different types of fish. I came to the Petsmart store to buy some fish. The seller said that she does not recommend that I keep certain types of fish together. Then I tried to buy only one type of fish. I was refused. They simply refused to sell me any fish. I was shocked and got a lot of stress.

It's just waste of time if you order from petsmart pharmacy, ordered on Dec 2, I called my vet to respond to the request, received message on dec8 order approved, after that no news from them????? Called customer service they have no clue what they are saying. Nor any information about my order, it's medications I order which my pet needs , not treats and they have such a careless attitude, will never order from petsmart pharmacy anymore, [ I am a regular customer of petsmart]

I ordered prescription dog food online on Saturday 12/1, and there wasn't any update on the order until Friday 12/8 when I heard from PetSmart that they were trying to get authorization from my vet. I immediately called my vet (who didn't seem to see any authorization pending) and got a prescription which I emailed to PetSmart, but I never received a response and there was no movement on the order. On 12/13 I called PetSmart customer service to see why the order was delayed, and was finally told that the order got "stuck" because the item was out of stock. They were helpful in canceling my order, but I've now wasted 12 days waiting for this order. And in the meantime I've been feeding my dog food that is actively making her condition worse, because I wasn't able to get this item timely, and there was no proactive communication on it. I was able to find this item on Chewy and within 30 minutes they confirmed the prescription, and it shipped within 3 hours of me placing the order. For next day delivery. Next time I will order from Chewy first - their speed is unmatched, and had I done that in this situation I would have been feeding my dog her new prescription food for over a week already.