PetSmartReviews of petsmart.com

Always horrible customer service. Can never answer simple inquiries

The worst experience ever. I have a simple prescription for Simparico, “flea meds for my dog” so I thought I’d use Petsmart do to competitive cost. WORST DECISION IN MY LIFE!!!! So here we go. I placed my order on a Thursday and got a 50% discount for it being my first order and the total was something like $35. I checked back the next day because I got an email stating my prescription was canceled. During that call with customer service I was informed that it was due to an error at the pharmacy where they accidentally denied my prescription rather than filling it. Just an honest mistake. I was told to fill out A new online order and they already had my prescription on file so it could be filled the same day and sent out. So I filled out another online order yet. This order came in at $65. So I contacted customer service and was pretty much told that they didn’t understand why and there was nothing they could do about it and terminated the call. After reviewing it for a while, I realized I was no longer getting my 50% off as it was no longer my first online order, this was now my second, even though the first was canceled due to no action of my own. So I contacted customer service again and explain this to them at which point I was refunded half of the cost and they contacted the pharmacy and my vet and we all had a conference call discussing the medication and the prescription and that it would be filled and mailed out, leaving me feeling good about using Petsmart as an online pharmacy. Woke up the next morning to another email. My prescription was canceled. I called customer service back who contacted the pharmacy again at which point I was informed the prescription was canceled and a new prescription ordered because they didn’t have the original prescription in stock. I explain to the pharmacy that I was on the phone with them just yesterday and they said they had it and it was all good and being shipped out at which point I was told oh well they don’t have it now order it again and then hung up on. I went online to order it again and now the prescription they’re trying to sell me is $140. It’s at this point I realized that Hi would now be at fault. Had I ever even thought of ordering from Petsmart again and as I’m telling you the best decision you’ll ever make GO ANYWHERE ELSE!!!! The homeless person in the back alley would be a better choice than Petsmart!!!!!!

We took our Goldendoodle in for his grooming appointment this morning. Our doodle will be 4 in June. He has been going to the groomer since he was between 4-6 months old. Our doodle is incredibly stubborn and has always been terrified when we brush him. We still try to brush him every other day, but he still gets matted, which is why every groomer we’ve taken him to has said the best thing is to have him shaved down each time. So we shave him every 4 months. Our first groomer is retired and our second groomer is on extended maternity leave, so we have taken him the last 4 times to petsmart in Grand Forks, ND without issue.. until today. I specifically set it up with his same groomer as she has been amazing, understanding and never had an issue that he is a dog who doesn’t want to be brushed. She said from the beginning, it’s great that you agree we need to shave him down each time. We bring him in and find out that we won’t be having the same person we requested and have had the last 4 times.. right there we should have canceled the appointment. My husband said, let’s give this one a chance.. well, by the end he was wishing we would have walked away. Our doodle in his entire almost 4 years of grooming has never taken more than 2 hours to groom. He’s being completely shaved all over. But this new gal says it’s going to take her 4 hours and she shames us over his mats, which are going to be shaved off. Again, we should have ended it at this point, but we thought maybe it would still be ok.. well after 4 hours and being charged 150 dollars (the most we have ever paid) our poor doodle looks terrible and is traumatized. I’m a mess, because this dog is family to us. We used to go to petsmart for everything for our dog. I just deleted our account and will never set foot in the Grand Forks Pet smart again. We were kind and respectful to the staff and were made to feel terrible. Do better! Really know what you’re getting before you go here. This has been a long, emotional and stressful day for us and our doodle. To think, I was singing their praises to my friends and in one moment of having the groomer changed to someone who had never dealt with our dog before.. and it became a terrible experience.

Showed up without an appointment because their site is all "come on in," and boom, turned away at the door. And when we did manage to get service, they somehow forget to trim my pup's nails every. single. time. Talk about frustrating. Another time, I tried to get my dog a gourmet experience. Ordered canned food. Cases busted, cans smashed. Complained, but it's like talking to a brick wall! My dog Bart didn't seem to care though, he ate the food and came out looking happy, wagging tails and all!! So overall would give it a 3/5

Be going to Petsmart in Bartonsville, Pa. for years and they can't cut my pets hair. Paid over $80.00 to get my pets hair cut and my dog hair was all hacked up. I don't expect perfection but this was bad. My other dog is so friendly anyone could cut his hair and he came from the gromming with a cut on his eye. Don't go there.

pet smart workers are incredibly rude! rather than explaining how to prepare to care for a first time pet, i was met with annoyance and passive aggression. extremely frustrating. also not to mention that they all have separate opinions on how to care for a pet! i asked one worker if i can put mystery snails in a tank with goldfish and she said, “absolutely not!” when I asked another she said, “of course you can!” so which is it? i just did research on google at that point. all the workers seem exasperated and annoyed instead of helpful. I am also 16 years old, and i had a lot of questions about how to go about buying snails . i called my mom while in the store for her to console me because the workers were so rude.

I took my dog Prince in for grooming at Petsmart on Ohlen & Research in Austin on 2:25/24. Prince is a Bedlington Terrior which requires a very specific cut. The groomer, Sheila, did a fantastic job even though she had never groomed this breed before. Thank you Sheila for a job well done!!

I took off work earlier for an appointment scheduled a week before. 45 minutes before the appointment they called to cancel. No applogy. No offer of a future discount for my troubles. Nothing. Plus, every time I take my Dog they tell me it was too hard to cut her nails so they didn’t. What are they good for then??!