PetSmartReviews of petsmart.com

When I brought my dog in to Sedona PetSmart for bath & nail clip on Tuesday all of the employees at the register found it necessary to get a word in edgewise. When I said "Australian Kelpies" weren't on the list of dog types, one of them insisted they were (they weren't). She then listed my dog as a dog she has no relation to. The $22 I agreed to online was instead $33.00, with less included. When I went back to pick her up, her nails were still long. The groomer was hesitant at first, but then took her back and did a much better job, apparently with the help of a senior groomer. I appreciated that they took care of that. Petsmart needs to teach groomers how to connect with and walk with dogs. The employees there don't seem to have a clue about handling them, basically letting the dogs drag them around. It felt a bit like a free-for-all. When dogs come in for baths etc, they are often anxious, needing TLC and assurance. PetSmart employees need some training too, on respectful communication with customers, including listening. Last but not least, the pricing system needs to be re-vamped to provide transparency and honesty around actual services and costs. I'm leaving two stars instead of one, as it appears Michael did a good job with her bath & brushing. Thank you.

Garry at walker rd store is such a breath of fresh air...he makes my instore visit awsome.....he's a great employee

My husband and I recently completed the 6-week puppy training class with trainer Chrissy at the Delran Petsmart in NJ. My husband and I were very pleased with the whole process. We learned 2-3 commands each class. We learned everything we wanted to know in regards to training our puppy as well as a few extra commands. She gave us step by step instructions for us to practice at home and while on walks. During class, Chrissy would show us how the command is done and then have us give it a try while she provided helpful feedback. If we still had a few problem areas, we would go over it some more at the next class. So far, our puppy has been doing well with the training exercises at home. We look forward to booking another 6 week class with Chrissy soon. I highly recommend Chrissy for all of your puppy/dog training needs.

DO NOT waste your time ordering online from these folks if you really need to be sure that you will receive an item. They take your order, and your money, and then several hours later, they cancel all or part of your order by claiming to be out of stock, then you have to wait to get your money back and you are stuck trying to find the item somewhere else. Totally not worth your time or trouble. Order from somewhere else and pay less and have less hassle! This has happened to me more than once in the last several months! They need better customer service and a more accurate inventory control system if they are going to do online ordering? Get with it Petsmart, you arent the only game in town!

So I took my Oreo there for a bath and a haircut they gave me three different prices ended up charging me almost $40. Now $40 only got you a bath $15 extra to brush teeth $15 extra to cut their toenails and then they told me they couldn’t do it. I took my dog to Pet wize $20 and got everything done. Only in Brandon , do they double the price for less work oh by the way, and their products are overpriced. I compared them to Walmart in target and they both beat them on their products for dogs less work. Worst experience I ever have. I guess I’ll take that drive to Tampa .

I have shopped here for years and learned I have 0 points accumulated, even though I provide my number every time, once I set up my online profile to view my point balance.

I am very very very upset. I live in Memphis TN and booked a grooming appt at the Poplar location. Talked to Aley and Jeffrey managers and they both refused to honor my cat's appt on 04/30/2024 at 9:00 am. This is horrible customer service that I have EVER Had. I took off work and to be lied by an employee at that store on my appt,and the management staff Not caring. I am very upset and will make sure to tell every cat and dog owner to NEVER shop, groom or anything at any PetSmart!

Tell.me that I can only buy 6 fish is wrong per day. They have no idea how many tanks I have. I have 7 tanks and I will never set foot in one of these stores again.