PetSmartReviews of petsmart.com

These PetSmart people, leaders, and ecommerce organization are out of their God damn minds. They, clearly, are living in the 1960's in terms of their ecommerce, customer service aptitude (or lack, thereof), and customer-facing web "systems." PetSmart is a disgrace of a company, that we will not, again, do business with. I placed an order, last night, at petsmart's website. Within seconds of hitting, "Place Order," I realized that I made a mistake. At the late hour that I placed the order, there was no one available at PetSmart Customer DIS-service to answer my phone call, and there is NO WAY TO CANCEL AN ON-LINE ORDER AT PETSMART'S WEBSITE, these PetSmart people are out of their minds. The plot thickens. I called PetSmart Custome Care (an oxymoron), the next day, and I was told that there is no way for (oxymoron) PetSmart Customer Care to cancel an on-line order (from PetSmart's website), the order MUST SHIP to the customer, and then the customer is left with the burden of having to travel to a PetSmart store to return the item, and to get a refund (and PetSmart incurs the cost of shipping the item (FedEx), and the cost of processing the return, at one of their stores. Imagine, no way for the customer or PetSmart Customer Care to cancel an on-line order before it is processed. I haven't looked to see who the President of PetSmart is; in my opinion, that person should be embarrassed by this level of stupidity, dysfunction, corporate dysfunction, and customer DIS-service at PetSmart. A company is what/who their President is. It seems like PetSmart, and their leadership are losers.

First they called me just a day before my appt and told me that it was canceled because someone did not come in to work. Then it was pushed out to almost 4 weeks later and when I went in I was told that my dog's shot record was not up to date, never telling me that when I first set an appt or during the call to reschedule. They had plenty of time to let me know, but they waited until I got there then told me. He is up to date, I had the papers at home which is about 45 minutes away. I will never go back there again.

Sharing our terrible experience from yesterday at Petsmart Grooming in Knightdale so others don’t make the same mistake. Are you kidding me? I brought my 10-lb shih tzu chihuahua mix to her 11:30am grooming appt at 11:25. I was rudely told not to ring the buzzer when groomers were in the room, despite me walking in and not being acknowledged. I was told it would take 4 hours. There was a new sign saying latest pickup tonight was 6:30. I asked to be called 10 mins before Mila would be ready so I could be sure to get there before I had to leave to teach a 5:30 and 6:30pm workout class. I was assured she would “definitely be ready” before then. I call at 3:45 and after being put on hold for 10 mins by 3 different employees (no exaggeration there), I was informed that Mila was JUST NOW getting on the table. I expressed my surprise and frustration as I reiterated what I told the groomers at drop off and how I was assured she would be ready in time. I was told that was an “estimate” and that they’ve been backed up and “busy all day.” Well that’s funny because I had this appointment booked out for 6 weeks. I explained I had to teach and couldn’t come until after if she wasn’t going to be ready in time and the employee said, “well what do you want to do? You can get her now and whatever is already done will be done she just won’t be finished.” I scheduled a full groom for my dog because she needed a full groom. What I *wanted* and expected was for my appointment time and length to be honored. Even their website says 2-4 hours for a groom. Again, this is a small dog- she’s maybe 10 lbs soaking wet. Instead, my poor girl sat in a cage for the better part of 8 hours until I could come and get her at 7:35pm, just before close. They called me at 5pm to say she was ready- well beyond the 4 hour window I was given and past the time that I could pick her up before leaving to teach. The manager who got Mila from the back was unapologetic. Quite frankly it’s not my problem that they were backed up today, had someone on maternity leave and had a groomer quit 2 weeks ago. I was charged the full price of the groom. I will sooner learn to groom my dog myself than ever EVER return to this location. From start to finish this was handled terribly and I’m more than disappointed and infuriated. This is completely unacceptable. I am not one to write a public negative review, but Petsmart made the mistake of emailing me asking for one after the service. Several mistakes were made, to be honest, and not one single apology was provided. Let this serve as a warning to others that your precious dog will likely sit in a cage with no food or water for 8+ hours despite booking an appointment 6 weeks prior. Not to mention, it was a pretty awful groom. Deplorable.

I refuse to do business any longer with Petsmart because of their affiliation with Banfield. Both are unethical. The groomers are not well trained and do not know how to calm the dogs. Banfield tries to rip you off by charging you for services included in the wellness plans.

The groomer not only gave my dog an atrocious haircut that I had to fix that day, but they also cut her right on her flank. It’s a very deep cut might need stitches. The groomers excuse was that “the skin is paper thin there”. I would think that that someone who charges over 80 dollars for a grooming job would be more careful. Not worth your money, do not take your dog there.

Do not go to #0598 in Durham NC. Groomers are not very kind nor trained. Service from manager was awful as if the individual wasn't happy at her job. Male groomer turned <9lbs dog away from grooming services because he said our pet snapped at him while trying to brush him. Our pet has been going to PetSmart since birth (~4yrs old) with no issues ever been told to us. Was told it was for the safety of the groomer. Wondering what the groomer did to our small pet for him to snap???

10:33 Mipefg Apr 25, 6:55 PM VIEW BUSINESSEdit c al 100% 5 minutes ago Kaitlyn was my groomer at the W. Broad St./ Libby AV store located at 5515 W. Broad St. She did an AWFUL job!! It was hard to recognize my sweet Shih Tzu after Kaitlyn got finished with her. I expected and agreed to the closely shaved cut on her body. However, I did not expect her to shave off the majority of her facial hair. Yes, I expected the fur from her ears to be cut down, but what she did to my baby's face by shaving her down so low, is unforgiveable! My sweet dog looks sad and pathetic. I think Kaitlynn was in a hurry to get home. I was her last appointment of the day and she was finished by 5:45 p.m. She did a rush job, and it was very obvious. Other people have also told me that the terrier cut she gave my sweet Duffy is very unbecoming. Quote frankly its ugly! Why does my dog look like a terrier now? I am warning other potential customers about the chop job that Kaitlyn gave my sweet dog.

BEWARE!!! Do not use their autoship program. Even if you cancel it they will continue to charge your card and ship the item for months!!!!!! It took me threatening to contact the Better Business Bureau to get them to cancel mine!! I asked each time and they said oh just bring it back to the store for a refund...hello, I autoship for a reason!!!!! Just save yourself the hassle!!