PetSmartReviews of petsmart.com

I had the same gmail account for approximately 16 years and could count on 1 hand the number of SPAM messages I received. In January 2025, I went in to Petsmart to get some items for my mother's dogs and they asked about the Rewards. I knew she had a card but when I provided her phone number, they said they needed an email for the account which I thought was odd. Stupidly I provided my gmail address, which is not connected to ANYTHING - I do not use this email for anything other than my phone service and calendar. I never considered that within 3 days of providing that, not only would I start getting dozens of messages a day from Petsmart, but I would also suddenly start getting pornographic spam messages. It is now approximately 2 1/2 months since I made that stupid mistake and I now average approximately 150 SPAM messages a day -75% of which are pornographic. Giving my email address to Petsmart was the only change I made - yet they deny it is connected. This company will not provide any details on what they have done with my personal information. I am going to have to deactivate that email. I will never set foot in this business again. If my elderly mother needs pet supplies - I'll get them somewhere else.

The app crashes and errors out for a different reason every time. Customer service says they will solve your problem and never get back to you. Or send you down a rabbit hole of transfer to another agent. The store employees, the older ones are super nice. But the younger employees keep asking random stupid questions. Like, scan my items take my money and let me leave please!

.....Petsmart employees and store managers are well known for animal abuse , as they regularly torture animals they sell and keep in their care! .......Petsmart is also involved with "Marshall pet products"....a supplier who breeds Beagles for torture research facilities! ......Petsmart groomers are well known for abusing/killing dogs in their care! ....DO NOT SHOP AT PETSMART OR PETCO!!!!!!

n December 2024 we signed up for a 12 week 2-part training course for our dog. He has some barking and obeying to command issues, so we thought this course would be helpful to him and us. Alas! We picked the Rocklin location even though at 25miles away from us, because we were told the trainer Peter, was very experienced so we had hope. However, it all turned out to be a hoax for $200 on us. Every other week, there was a class cancellation for unclear reasons, probably just indolence on their part. Fast forward to March 2025, our dog had only 4 classes out of 6 (first part) as advertised. Of course, it’s always ‘your problem’ if you’re not happy. They had ‘reasons’ why they had to cancel so many times, so ultimately, we had to ask for a refund on the remaining classes. Long story short, we had to be on the phone with the Rocklin store with a rude, condescending manager (Lorraine), who calls you ‘HON’, as well as their Customer Service office, for nearly 2 hours just so we can be refunded for half of what we’ve paid, but not for the 2 cancelled classes out of the (first part) 6 advertised. Unfortunately, they ‘couldn’t do the refund over the phone, sorry’ so we had to drive there again to be refunded… to the same credit card. If you’re thinking of training your dog at Petsmart, don’t even think about it. Most classes will be cancelled by text at the last moment just as you’re driving to the store, as it happened to us a few times. Also, they are not used to refunding people for cancelled classes, so sorry! Most likely we were among the very few who objected to being cheated out of our money, that’s why the ‘difficulty’ in issuing a simple credit card refund over the phone, (such an unheard-of transaction!) Not only indifferent, indolent but also very rude people at Petsmart in Rocklin especially these days, when competition for business is fierce as there are so many choices everywhere else. Petsmart? Never again!

Charged $166 for a 10 pound dogs haircut this week. Do not get dogs groomed here. Like to add as many extra charges as they can to scam you until it adds up to $166 for one small dogs haircut. Absolutely rip off

If you order anything from pet smart, they automatically renew that once annually prescription (monthly)! They refuse to terminate the self serving situation. I was required to contest the charge. One year later ( dog passed) they renew again the unwanted prescription. Totally self serving and lack of accountability. Never again purchase anything from their pathetic unaccountable organization!

I want a refund for a Brain Games class I never got to take. I shouldn't have to go to the store itself to request the refund in person, it's far and I'm moving. I have spent over a thousand dollars in the doggie day care alone. PetSmart refund policies suck.

i've been bringing my dog to Petsmart grooming for the last two years since we got her as a puppy and never had an issue and then the last time that I brought her I noticed that they didn't grind her nails. I typically get the pedicure plus which includes grinding, which I thought was weird, but whatever the next time that I brought her in which is about a month apart, and they kept telling me that the grooming salon was closed or that they didn't have enough people, and that I needed to come back or wait in my car for a couple of hours until they could get someone in there and then I decided to reach out to customer service and call and they told me that was flagged for being behavioral due to safety reasons. I never was notified. This has been going on for the last two weeks now playing phone tag between the groomers and the management and customer service have yet to have them reach out to me. I am beyond fed up and on top of that whatever they did to get her to get her nails cut the last time absolutely traumatized my she pulls away. She had an accident on the floor, so regardless of whether or not she was behavioral they should have stopped in the middle of her grooming to tell me that she was unfit to be groomed instead of doing what Lord knows whatever they did to hold her down or whatever to get her to get her nails cut and now I have to deal traumatized dog playing phone tag with terrible groomers and no one will tell me what the hell is going on. Definitely do not recommend which sucks because again like I said, I've been going to them for the last two years. I guess they will be losing my business as well. Do not recommend. Do not go to Petsmart grooming. Also not to mention they randomly close when online they have set hours. They're never open later than it seems like three or 4 o'clock online if I'm not mistaken is six or 7 o'clock at night which sucks because I Work til 3 PM so the fact that I have to call every single time before I bring my dog in there to figure out if they're actually open or not I hope corporate digs into this because something is going on and I hope that if there's anybody else out there that is dealing with something like this that they get looked into it for it because ultimately we are advocates for our dogs because they can't tell us what happened and what didn't happen I will not keep myself quiet and I will keep bringing this up.