PetSmartReviews of petsmart.com

Very rude and disrespectful in Grooming Dept. Time to move on elsewhere. Gave them a second chance but there is no professionalism behind the counter and at the 1 REGISTER Needs better Management and training.

Chanel at the Petsmart location in Southfield on Telegraph is a Terrific employee!! She helped me get the fish that I wanted which was extremely hard to do. The fish were extremely fast and difficult to catch. She was patient, kind, and diligent all while keeping a positive attitude. Petsmart should be honored to have her as an employee. I'll continue to shop at Petsmart because of Chanel.

Never buy petsmart giftcard. I received two PetSmart gift cards as a gift each had $100 on them. I went to go use them and they told me there was zero balance. They told me they were used in two different locations neither which I have been to. My suggestion, PetSmart is get a more secure gift card so people can’t hack into them.

I went to Petsmart today to purches a fish for my aquarium. I could not find someone to help me, I went to the front of the store and asked the casher for assistance, he told me he would call someone. upon returning to the back of the store a young lady proceded to assist me. she than proceded to grill me of what my plans were for the fish. I think she thought I was going to fry the fish what an insult. Than she called another person to assist me who asked many questions on where i had planned to keep the fish. I told her I have a 200 gal aquerium with other Koi in it. I do not see what reason that has any thing to do with the store. The fish cost me nearly $40.00 there is no reason for them to grill me on what my plans were for the fish I was buying the fish and my 200 gal aquarium was far more suatable than the 7 gal aquarium they were keeping the fish in. if Pet Smart is going to grill the custermers about where they are going to keep the fish than they should consider getting a proper tank to keep them in with in their store reather then grilling their custermers. This is a poor way to be selling Fish of any kind......

I ordered same day delivery yesterday actually which was 4/20, I did realize that it being Easter that they probably wouldn't bring it until today, the 21st. Which was fine however, it was scheduled it was paid for I went online and I don't see any tracking. I don't see this, I don't see anything, as the morning goes by and it's getting closer to the time for delivery I reach out and call. PetSmart is blaming DoorDash which could be. Either way I processed it online through PetSmart online, they took my money, they did offer to refund which is fine. That doesn't help the situation and then she said she'd be more than happy to schedule a pickup so I could come and get it. What was the point of having it delivered if I was unable to get over there and pick it up? I did ask to speak to supervisor she said there wouldn't be one available to speak to me.. she did attempt to connect me to one and as she said there was no one available to help me.

Booked an appt for dog grooming. What should have taken 2 hours was over 4 hours. The clipping was so incomplete I had to charge up my clippers and finish the job. Turns out PetSmart groomers must take all walk-ins, they are groomed first, while my dog waited in a cage.

They don’t ever should get one star for anything I complained about my dog was in hair cut for almost 4 hours and al they did banded my dog from all pets mart locations Calgary, when I posted review ,instead to deal with situations I contacted customer service and still issue was not resolve Never ever received any compensation Will not recommend pets mart grooming to anyone specially Southcentre location

Excellent products and excellent people