PetSmartReviews of petsmart.com

Horrible customer service! I auto shipped all of my food & treats for 3 dogs, but when I’ve needed to return items twice. The first time I was berated by the store manager that online orders aren’t accessible instore… so cancelled auto ship orders & called customer support to see if they’d do a return so that I could avoid a repeat at the store. Nope was the supervisor response. Go back to store or throw out the product & I’ll get credit for 20% of my order? So u take the money & make it so horrible to return, that your satisfaction promise is complete BS! Not worth buying anything online from here!

I have ordered Blue Buffalo dog food--a standard item--from PetSmart, twice. Both times they said it was in stock, both times they confirmed a delivery time, and both times they cancelled the order with an email stating "Due to availability, we weren't able to complete a portion or all of your order." Is it available or not? If not, don't accept the order. I won't order from them again. I can pick it up from the supermarket.

Well PetSmart had a nice run but I predict they’ll be out of business in 2-3 yrs. Their new schtik of refusing to sell fish to people if the aquarium isn’t big enough is a real insult to experienced pet lovers. It’s also a way to sell aquariums. It’s clear this is part of the schtik and a way to phase out fishbowls w the excuse that bowls deform the fish’s bones. I’ll give you my example from this afternoon. I asked to purchase 2 feeder goldfish for 27cents each. I was asked what size aquarium I have. I said 2.5 gallon. They said Goldfish grow to be 24 inches and i needed a big tank. They told me I could only buy a betta. Interestingly I had returned my betta that day bc in two weeks it wouldn’t eat either pellets or flake food. I told them I didn’t want him to die on my watch so I was returning him. They took him back. Now as far as feeder goldfish- Bear in mind I raised a feeder in a pickle jar that grew to be 7 inches and lived for 15 yrs- My next feeder grew to be 5 inches and lived 10 yrs in an unfiltered 1 gallon tank. I know how to raise goldfish and I know how to get a bigger home for them if they outgrow what they’re in. On top of acting like an adoption agency instead of a retailer, they are always young, impudent, holier than thou kids doing this and getting off on it as if they are experts. They haven’t lived long enough to be experts in anything. I’ve been raising fish and animals successfully longer than they’ve been alive. It made me feel as if I was being personally judged for something. It was insulting and uncomfortable. And it won’t fly. It will put them out of business. I will probably smile when it happens. Next they’ll be having people fill out applications for fish. It’s intrusive and bullying and it’s talking down to the pet lover. There’s no excuse for it. None.

Took my German shepherd to be groomed. Bath brush and nail trim. He was bathed, partially brushed, and his nails weren't touched. Basically paid $49 for a bath. Never again.

I did Autoship with Petsmart until today. I am ending my business with this company. I regularly order over $70.00 of pet food per month with their Autoship service and they have never charged me shipping. This month they charge me shipping and their excuse was that they charge for canned goods, which they never did before. Their customer service is a joke. They never responded to my response when they gave me their lame excuse about charging shipping on a large Autoship order. They could careless about losing customers. The other ones like Chewy and Petco do not do this, so I have ended my business with PetSmart and set up Autoship with Chewy.

I’m excited for Small Pet Select to be a part of PetSmart! Definitely one stop shop is awesome! Thank you!!!!

PETSMART. ETOBICOKE. OVERCHARGE GROOMING SALON. AND BAD JOB. Never again 😡

My beagle puppy enrolled in Beginner, Intermediate and Advanced training at the Clive, Iowa PetSmart. My trainer, Lisa D. is a honest to goodness dog whisperer. My dog would often do things for her that she wouldn’t do for me. She clearly demonstrates knowledge and experience. She’s super patient with both the dogs and the dog parents. I would highly recommend her as a trainer. The issues I have with the training have nothing to do with Lisa. The down side has to do with the PetSmart facility and with the pace of the classes. If PetSmart has too many day camp campers or are running more than one training class at a time, your class might get booted out into the store and have to have class over by the grooming salon (which is open) and the medical center (which was closed during our Sunday classes) This may not happen on other days of the week, but it happened several times during my classes. The downside is, 1) It’s noisy so you can’t always hear the instructor 2) It’s in the store so shoppers are walking through your class 3) There are distracting sights and smells for your pet and 4) Customers interrupt your class and ask your trainer for help finding a product. The other issue I have is the classes are too close together. This is partly my fault as I should have thought it through better. As soon as Beginner class is over, Intermediate starts the next week, and Advanced starts the week after that ends. My pup did just fine in Beginner and is really getting all the beginner concepts and commands down pat now. Only problem is, she’s in the Advanced class now. She is definitely a different pup than the crazy wild 7 month old that started Beginner class, but she’s not grasping any of the Advanced concepts and in fact is regressing in some ways. My advice would be to assess your dog’s advancement and your patience level before signing up for more than the two of you can handle.